HV
Hermi V
Active since Jan 2023
4
Reviews
0
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Reviews
4 reviews6 months ago
great service, pets arrived safely, regular updates during the traveling, made relocating my pets less stressful. Excellent service.
I had my two fur babies relocated to the Netherlands. I was extremely nervous about having to fly them over as well as dealing with the paperwork. Thanks to Damian and his team at Animal Travel agency, my pets arrived safe and sound in the Netherlands. They took care of everything in South Africa and kept me up to date throughout the entire process via photos, email and phone calls. I was aware of my pets' current state and wellbeing from the moment they were collected, boarding the flight, to delivery at my house in the Netherlands. Damian always rep**** to my emails and phone calls within the same day and was able to put my mind at ease by explaining the entire procedure very thoroughly. This calmed my nerves and made the waiting much easier for me. My pets arrived exhausted from the flight, but it was very clear that they were well looked after and treated gently and with care. I am forever grateful for the excellent service. I highly recommend them for any person who has to relocate their pets.
0 replies
9 months ago
Easy to contact and friendly service from Mogomotsi
Easy to contact and friendly service from Mogomotsi. He was able to assist me speedy and knew exactly how to sort out my situation. Very professional and hassle free
53 replies
13 months ago
Rude and disrespectful treatment, delayed service and lots of problems ignored or not noticed
My Ford Kuga's engine light went on and was struggling to start. I took my car to Mitspro immediately as it was time for a service anyway. I did indicate on the in-take form that the engine light was on, and that the car had an issue with overheating (which they could not find the issue for the past 3 years, but ALWAYS blamed any issues on the fact that it is a Ford). These men have serious personal dramas with Ford cars for absolutely no reason. They proceeded to charge me over R9000 after finally finding a small leak in the radiator. They fixed it (despite missing this for the past 3 years) and completely ignored the engine light which was the main reason my car was there for. When asking about it, they brushed it off and said "it's probably the coil, but you can drive the car". Luckily I decided to not listen to them and took my car back within less than a week. Turns out, my car's gasket had blowen. Yes, they gave back a car whose gasket had blown, they didn't notice it, and advised me to ignore it continue to drive. Long story short, it took 2 months in total for them to fix the car, they didn't order the right parts, which took longer (of course always blaming Ford). They did not care how long this might take and what a rental car for 2 months will cost me. The worst part is how they treated me. I would phone every now and again to ask for an update. They would be incredibly rude, ***ist, disrespectful and completely dismissive. I have never had anyone speak to me like this in my life, especially not someone who I had just paid a total of over R50 800. There are so many car service centers out there. Nobody needs to be treated like this and wait this long for their car to be repaired. I will not be returning.
0 replies
39 months ago
Horrible service, no call backs, no technicians available
I have been with Bull security in Pretoria East for just over a year. My alarm doesn't want to active and I reported it over 3 days ago. Firstly I had to phone 4 times for them to respond to the alarm not working the day it started giving problems (every time it's the story of someone will phone me back and then they never do), eventually the technician came out later that day, charging me a call out fee, only for the alarm to not work later that evening. After phoning and reporting this a few times throughout the next few days, nobody caring that I have zero security, live alone and really depend on this security, they finally reached out and said they are fully booked and can only help me 2 days later. Mys safety is 100% not a priority to them, me phoning them for an entire weekend asking for assistance doesn't matter. I have to beg for assistance, beg for a repair booking. They are booking a 4 hour service and only have 1 person who they report to who makes all the decisions regarding this, meaning of he is not at work, nothing can get done or approved and nobody can tell you how much it'll cost. If you are a woman living by yourself - don't get Bull security. They have no issue charging you call out fees, don't care about returning any calls, but loves taking your money every month and treating you as if your safety is not a big deal.
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
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1 Star
2 (50%)