Mitsubishi Paarden Eiland

I’ve always been a big fan of Mitsubishi and recently bought a second-hand Pajero Sport. Before making the purchase, a friend asked where I planned on servicing it. When I mentioned Mitsubishi Paarden Eiland, he laughed and warned me I’d regret it. His words almost made me reconsider buying a Mitsubishi—and now I understand why.

This branch has completely put me off Mitsubishi. My next car will not be a Mitsubishi, not because the cars are bad, but because the service here is utterly appalling. I took my car in on Friday after days of struggling to get it booked in—calls were ignored, and promises to call me back were never kept. I was told I’d receive a quotation on Monday, but today (Monday), after calling at least eight times, I’ve received nothing.

Each call either gets me transferred before the line dies, ends with vague promises of a callback (which never happens), or isn’t answered at all. Reception often seems non-existent.

It’s mind-blowing that a franchise like this can deter loyal fans of Mitsubishi just because their service department is so disorganized and unprofessional. It’s not just frustrating—it’s disgusting. If this is the standard of service Mitsubishi South Africa accepts, I’ll sadly take my loyalty elsewhere.