1 reviews | Active since Member
I purchased a pre-owned Mitsubishi ASX 2L CVT ES in February 2024. I resided in Boksburg at the time. I relocated to Margate on the South Coast of KZN in June 2024. I took my vehicle in for the next service on 27th February to Garden City Motors, Shelly Beach in KZN. Lovely service from Nombuso Mkhungo re booking. Then heard that it was the last time any Mitsubishi Owners would be able to go there for future services or any other issues. I have a problem with my car re the service as something is not right with my vehicle. I can't go back to Shelly Beach as the Mitsubishi technicians are no longer allowed to work on my car. When I followed up on this, I was informed via email from Henry Haarhoff that it is not financially viable for Mitsubishi to have a workshop in Shelly Beach. We have to travel either to Kokstad, Mobeni or Umhlanga to have our vehicles serviced. They are all far away, and Kokstad and Mobeni are dangerous areas for an elderly ill lady to drive to on her own. Now I have to travel a distance of roughly 400kms there and back home. Travel time can range anything from 5 1/2 hours there and back depending on traffic. In other words I have to leave at about 4:30am to get there in time, and who knows how late I will get back home. The other customers there with me are just as disgusted and now want to sell their cars. This is not the answer as I am financially unable to afford another car, being on pension. Mitsubishi does not care about their customers. It is all about money at the end of the day! Never mind their customers! I want assistance from them as to how they are going to assist me in getting my car to Umhlanga and back. With my illness it is not possible to travel that distance in one day! They are very high handed with their response and basically is showing all the Mitsubishi vehicle owners on the South Coast their middle finger! As a loyal Mitsubishi car owner, I am disgusted with their heavy hardness in making their decision, without proper consultation with their loyal customers. Is there any way I can contact Mitsubishi in Japan? I feel that the hierarchy at Mitsubishi South Africa's heads should roll. I am totally disgusted with their "Holier than thou" attitude!
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