MS
MJL Samsung
Unclaimed Business
MS
MJL Samsung
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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maria B
1 reviews | Active since Jan 2020
5 Mar 2021, 09:00
Samsung doen not help any customer
Good morning I am getting quite frustrated with your customer service agents at call centre and at the sss centre,samsung in bryanston and mm all electronics in morning side i have been send up and down from place to place telkom where i purchased the device didnt even try to assist me so i went to samsung directly as i thought its a big company they will help me... Nicole on facebook advised me to go to sss centre in boksburg there they didnt want to assist me as the box is "incomplete" they argued with me samsung would never give a phone without a charger....then advised me to go to bryanston witch i did Lydia there told me they all basically work from home there is no one to assist me and started calling in the meam time your team leader thandi from call centre called me that i was promised from the day before i told her im sitting at your bryanston branch eventually she and lydia spoke and advised me to go to mm all electronics where carl is waiting for me to access the phone immediately... just to arrive there waited almost 20 minutes for carl to tell me he will not do a assessment i must book it in he will do it in the next 7 days after calling your customer service centre again spoke to yugen and he promised to get my new phone in a day or two now sitting at day two no feedback from himspoke to tami from your call centre told me there is no exchange loaded there was a quote...after complaining i spoke to thandi again who told me the exchange was grantedand she was waiting for invoice to be done but i cant understand why this is taking so long if the exchange was already granted?the service i'm receiving from samsung is horrible! no wonder everyone says never buy samsung look how many complaints does samsung south africa have its really pathetic Maria 0614928154
Helpful (0)
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maria B
1 reviews | Active since Jan 2020
5 Mar 2021, 09:00
Samsung doen not help any customer
Good morning I am getting quite frustrated with your customer service agents at call centre and at the sss centre,samsung in bryanston and mm all electronics in morning side i have been send up and down from place to place telkom where i purchased the device didnt even try to assist me so i went to samsung directly as i thought its a big company they will help me... Nicole on facebook advised me to go to sss centre in boksburg there they didnt want to assist me as the box is "incomplete" they argued with me samsung would never give a phone without a charger....then advised me to go to bryanston witch i did Lydia there told me they all basically work from home there is no one to assist me and started calling in the meam time your team leader thandi from call centre called me that i was promised from the day before i told her im sitting at your bryanston branch eventually she and lydia spoke and advised me to go to mm all electronics where carl is waiting for me to access the phone immediately... just to arrive there waited almost 20 minutes for carl to tell me he will not do a assessment i must book it in he will do it in the next 7 days after calling your customer service centre again spoke to yugen and he promised to get my new phone in a day or two now sitting at day two no feedback from himspoke to tami from your call centre told me there is no exchange loaded there was a quote...after complaining i spoke to thandi again who told me the exchange was grantedand she was waiting for invoice to be done but i cant understand why this is taking so long if the exchange was already granted?the service i'm receiving from samsung is horrible! no wonder everyone says never buy samsung look how many complaints does samsung south africa have its really pathetic Maria 0614928154
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Anneli W
1 reviews | Active since Jan 2020
10 Jul 2018, 13:27
Poor Service is an UNDERSTATEMENT!!!!!
MJL Samsung is the poorest company i have ever met! I will not recommend them to anyone and I will surely never make use of them again!! I am aware that we are not their only client but sometimes we will call with a problem with one of our printers and they will take a week to get here, this puts me a week behind with all my work. I am unable to scan now for 5 weeks they just dont bother to even make a plan. They had technicians from all over to come and look at the machine and no-one had a solution , they will not even bother to borrow us a extra machine till they fix ours. Now at this moment it has been 5 weeks and we have , no solution and no working machine with piles of unfinished work!! When we call the Owner of the company she simply tells us " I only do salaries so I do not really know what is going on". This is no way a owner should speak, she didn't even make a plan to find out what the problem is just told us that we need to speak to someone else. This company deserves no stars and no clients. This is no way to treat a client. We are very unhappy with their service and we will make sure everyone is aware of that...
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Anneli W
1 reviews | Active since Jan 2020
10 Jul 2018, 13:27
Poor Service is an UNDERSTATEMENT!!!!!
MJL Samsung is the poorest company i have ever met! I will not recommend them to anyone and I will surely never make use of them again!! I am aware that we are not their only client but sometimes we will call with a problem with one of our printers and they will take a week to get here, this puts me a week behind with all my work. I am unable to scan now for 5 weeks they just dont bother to even make a plan. They had technicians from all over to come and look at the machine and no-one had a solution , they will not even bother to borrow us a extra machine till they fix ours. Now at this moment it has been 5 weeks and we have , no solution and no working machine with piles of unfinished work!! When we call the Owner of the company she simply tells us " I only do salaries so I do not really know what is going on". This is no way a owner should speak, she didn't even make a plan to find out what the problem is just told us that we need to speak to someone else. This company deserves no stars and no clients. This is no way to treat a client. We are very unhappy with their service and we will make sure everyone is aware of that...
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