Worst service and late delivery

I took my car for repairs on 3 March and was told it would be done by Tuesday, 10 March. I received one txt on Friday, 6 March, saying my car is in the paint shop. I phoned on Tuesday, 10 March, to check on the time I can fetch it and was told by Mark that it's not done bt going to the paint shop. I received no update apologising for the delay and inconvenience caused as I am sure Mark knew the day before deadline that I will not receive my car. I had to phne back Tuesday for feedback after he promised the morning he will update me. Mark told me that he will contact me today with an update and all that called was Mark. I will most definitely spread the word that M&amp