Poor with no communication service

My Mother Mrs Sina Sekgobela was invlolved in an vehicle accident on the 18th of August 2021 which Mr Veli Mathibela was the 2nd party responsible for the accident. As of today the matter hasn't been resolved and my pension mother is without her vehicle last communication McDonald's Sebola mentioned someone will be coming in between the 11th and 12th October 2021 to access the vehicle from Yardrisk Insurance all day we have been calling with no feedback. both Mmela financial services and Yardrisk insurance are horrible at communication and providing good service i will forever spread to anyone that i know regarding their poor services in this day and time.