Terrible customer service at MMG Ford dealership in Bethlehem

I am writing to express my extreme disappointment with the customer service I received at the MMG Ford dealership in Bethlehem.

On Friday, July 7th, I visited the dealership to obtain a quote for servicing my Ford Figo. The female employee who was closest to the stairs took my VIN number and stated that she would email me the quote. I left the dealership only to return two hours later after not receiving an email.

I decided to wait there until I received an estimate quote. The employee wrote on a printed-out sheet of paper and added some items, such as labor, with a black pen. She confirmed that she would type everything up and send me the official quote via email.

It has now been nearly a week, and I have still not received an official quote. I even called yesterday to follow up, but I have still not received anything.

I am not the only one who has had difficulty with Bethlehem's MMG Ford dealership. Friends and family members have also had trouble receiving good customer service and service from them. They described the dealership as "slapgat."

This Ford Figo is my first car, and I was very happy with my purchase until now. I understand that I may not drive the newest Ford or that I am not the dealership's biggest customer. However, I am still a customer and a Ford driver. I believe that any company that wants to keep customers must treat all customers as valued customers.

As I am writing this, I am also obtaining quotes from other businesses to service my car. If MMG Ford in Bethlehem cannot even email me a quote, who knows how they will be able to service my car?

I had planned to purchase my next vehicle from Ford, but I am now seriously reconsidering my decision. It appears to me that MMG Group only values customers when they are purchasing a new vehicle.

I hope that you will take my complaint seriously and that you will take steps to improve the customer service at the MMG Ford dealership in Bethlehem.

I am extremely disappointed in MMG Group and Ford in Bethlehem.