HN
Henno N
Active since Jun 2022
4
Reviews
0
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Reviews
4 reviews22 months ago
Excellent Customer Service
I can only comment on Pineapples customer service, it has been pleasant experience, they listen to you and they really don’t waste your time. Kudos to Ayanda
53 replies
33 months ago
Terrible customer service at MMG Ford dealership in Bethlehem
I am writing to express my extreme disappointment with the customer service I received at the MMG Ford dealership in Bethlehem. On Friday, July 7th, I visited the dealership to obtain a quote for servicing my Ford Figo. The female employee who was closest to the stairs took my VIN number and stated that she would email me the quote. I left the dealership only to return two hours later after not receiving an email. I decided to wait there until I received an estimate quote. The employee wrote on a printed-out sheet of paper and added some items, such as labor, with a black pen. She confirmed that she would type everything up and send me the official quote via email. It has now been nearly a week, and I have still not received an official quote. I even called yesterday to follow up, but I have still not received anything. I am not the only one who has had difficulty with Bethlehem's MMG Ford dealership. Friends and family members have also had trouble receiving good customer service and service from them. They described the dealership as "slapgat." This Ford Figo is my first car, and I was very happy with my purchase until now. I understand that I may not drive the newest Ford or that I am not the dealership's biggest customer. However, I am still a customer and a Ford driver. I believe that any company that wants to keep customers must treat all customers as valued customers. As I am writing this, I am also obtaining quotes from other businesses to service my car. If MMG Ford in Bethlehem cannot even email me a quote, who knows how they will be able to service my car? I had planned to purchase my next vehicle from Ford, but I am now seriously reconsidering my decision. It appears to me that MMG Group only values customers when they are purchasing a new vehicle. I hope that you will take my complaint seriously and that you will take steps to improve the customer service at the MMG Ford dealership in Bethlehem. I am extremely disappointed in MMG Group and Ford in Bethlehem.
0 replies
33 months ago
Terrible customer service at Ford dealership in Bethlehem
I am writing to express my extreme disappointment with the customer service I received at the Ford dealership in Bethlehem. On Friday, July 7th, I visited the dealership to obtain a quote for servicing my Ford Figo. The female employee who was closest to the stairs took my VIN number and stated that she would email me the quote. I left the dealership only to return two hours later after not receiving an email. I decided to wait there until I received an estimate quote. The employee wrote on a printed-out sheet of paper and added some items, such as labor, with a black pen. She confirmed that she would type everything up and send me the official quote via email. It has now been nearly a week, and I have still not received an official quote. I even called yesterday to follow up, but I have still not received anything. I am not the only one who has had difficulty with Bethlehem's Ford dealership. Friends and family members have also had trouble receiving good customer service and service from them. They described the dealership as "slapgat." This Ford Figo is my first car, and I was very happy with my purchase until now. I understand that I may not drive the newest Ford or that I am not the dealership's biggest customer. However, I am still a customer and a Ford driver. I believe that any company that wants to keep customers must treat all customers as valued customers. As I am writing this, I am also obtaining quotes from other businesses to service my car. If Ford in Bethlehem cannot even email me a quote, who knows how they will be able to service my car? I had planned to purchase my next vehicle from Ford, but I am now seriously reconsidering my decision. It appears to me that Ford only values customers when they are purchasing a new vehicle. I hope that you will take my complaint seriously and that you will take steps to improve the customer service at the Ford dealership in Bethlehem. I am extremely disappointed in Ford.
0 replies
46 months ago
DHL- What a disappointment
DHL has been making empty promises since day one. I understand that they are making use of third party courier services but they are extremely unreliable. My package is delayed by more than a week, they haven’t even come to pick it up. After lodging a formal complaint I have been contacted by customer care, but still. My package hasn't been picked up. The gift that was supposed to be collected a week ago. I would strongly recommend anyone to think twice before using DHL, to avoid disappointment
134 replies
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4 Star
1 (25%)
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1 Star
3 (75%)