Disappointing food and packaging

I had ordered the most basic and standard meal last week Friday from Mozambique Umhlanga (chicken and chips). This dish is made every single day at this restaurant and you'd expect for some sort of standard from dishes such as these. I ordered via Mr D. The waiting time was an hour which I was fine with however this meal left the kitchen 20 minutes late and was delivered to me half an hour late due to this delay in preparation . Considering that such a basic meal left the kitchen late I expected the standard that atleast Mozambique prides itself on. This was far from the case. The chicken was hard and dry , with no sauce that it usually comes with . By then the chips where soggy and off putting. The packaging was a put off on a whole other level as it looked as if had been used before. Never was I ever more disappointed in what I considered one of the best restaurants in gateway. Very dissatisfied.