Mobelli - unfriendly and inauthentic service !

Most unfriendly and inauthentic service. As an established designer is Sea Point of many years I went to look for some furnishings at Mobelli Sea Point. I found a swivel chair perfect for a job I am busy with. The lady Uyathandwa was most unhelpful. Actually when I told them I was an Interior designer her and a gent name Cole became quite defensive, really unhelpful so I left my details and walked out. I finally received and email with a quote and I enquired about the interior designers discount the had given me on my last order (if they saw our social media pages they would see we had bough several things from them on jobs for clients in the past through another salesman (Darren) at the same branch who was a pleasure to deal with)). Anyway Uyathandwa telephonically made me feel like she had done me a favour, I was then sent an email with a profile to fill out to obtain my said discount, which I did. On Saturday I got a call from Weylandts saying they had a email from my admin lady asking questions about my account, this was Mobelli underhandedly obtaining personal information under a guise, which I find unacceptable. Monday I got a call from Uyathandwa to say I did not qualify for discount and without any parameters given on what their "designers programme" actually entailed I instantly said I would never step a foot back into Mobelli. So yesterday I went back to Weylandt to buy an alternative to the swivel chair and further investigate the email they received from Mobelli with the management at the Greenpoint branch. As a retailer myself on the same road as the said Mobelli branch I can assure you having worked in Furniture and the homewares industry for many years this is to my understanding why businesses without "brand ambassadors" get the reputation they do. Last night I had dinner with my clients whom I was looking for the swivel chair from Mobelli for and I told them how we had ended up with the Weylandts chair vs Mobelli, my clients were both so relieved I did not purchase from Mobelli as they themselves had boycott them a few years prior for bad service. What really surprised me is I had copied the owners in on my email, they themselves may have seen the down spiral of the service received or though to step in given Uyathandwa and Cole on my first meeting were both eager to tell me they were both new, yet could not even stand up to say hello. It is hard to find good old fashioned service and quite frankly businesses nowadays do themselves a disservice not training their staff to be helpful, proactive and informed. We deal with a lot of trade in our business and this year done 5 large projects, but I now realise why we do work with the businesses that we do on an ongoing basis and not the likes of Mobelli. I suggest Mobelli send their staff into Weylandts to understand what personal service looks like. I have dealt with Weylandt's since they opened on a very regular basis and their service is consistently good. I will never step a foot back into a Mobelli showroom or put myself through that again and for the business owners to not bothering to engage is rather disappointing. I had actually met one when we had stands side-by-side at decorex before and they wished to engage with us as a business and we had a good chat, seemingly memories are short lived and good service hard to find.