Mobicredit Bad service not helpfull

Had some login issues with the Mobi App, tried to reset password but now account blocked. Called the call centre and they have unblocked the account, now i had to follow the instructions that they send on email. Received the email and try to reset password. I now have to receive and email from them with a temporary password. I am still waiting for the email with the password, now 2 hours. I called the call centre and explained all, the person at call centre said there is nothing he can do. I do receive emails from all other persons and did receive from Mobi Credit earlier today, now with the password i don't get an email. I am just told there is nothing that Mobi credit can do.... How does this work????? Very Very bad service, and when i said so i can delete the app and not use it, the person said to me yes but i must still pay the account. This is bad bad bad -