Mobifix Mall of the North (Polokwane).

I took my phone (iPhone 11) in for a battery change on the 15th of December 2025. Everything was fine until I had to update the software the next day. The software did not recognize the new battery so the phone kept on crashing and I had to take it back to the store. I spent the whole day at the store on the 18th and the problem was still not sorted out. The phone issue is one thing, but the fact that the manager (whom I have not seen) is not responding to my emails or offering any solution is extremely annoying. He is never at the store, so I'm at the mercy of his receptionists and technician, who haven't assisted at all.