Bad service and its worst

This is to the manager of mobile in Africa, you dropped the phone on My ear, trying to bully me for raising the issue of my phone freezing and not responding to the touch screen,i wonder if This is what they teaching you to treat customers like trash,The lady who i spoke to was Thokozile , you are based in jet park service center,You should have given me an ear so that i. Can explain myself and the frustration i am encountering

I have been buying Xiaomi Redmi 4 as far back as 2009 , Mobile in Africa please teach your workers about customer service , communication skills and listening skills,The phone i am using has problems with freezing and touch screen, I took the screen cover as a result of it not being able to respond ,

Please stop bullying customers by trying to Shut them up ,It is the company s responsibility to make sure they hear about what' their products t the company or excelerate,

WHY DID YOU DROP THE PHONE ON MY EAR,ARE YOU THAT' RUDE NOT TO UNDERSTAND THAT I AM AN AMBASSADOR OF YOUR BRAND ,DID YOU KNOW HOW MANY OF MY FAMILY AND FRIENDS I RECOMMENDED TO PURCHASE YOUR PHONE?

YOU MUST BE VERY EMBARRASSED TO BE SITTING THERE AND DOING INJUSTICE TO THE BRAND AND ITS CLIENT, I AM NOT HAPPY ABOUT YOUR CONDUCT SIR ,YOU ARE THOKOZILE S MANAGER , I DID ASKED HER HER NAME AND YOU JUST CAME TO THE PHONE STARTED TALKING WITHOUT INTRODUCING YOURSELF.