EM
ernest M
Active since Jul 2013
11
Reviews
0
Industries
Reviews
11 reviews49 months ago
Bad service and its worst
This is to the manager of mobile in Africa, you dropped the phone on My ear, trying to bully me for raising the issue of my phone freezing and not responding to the touch screen,i wonder if This is what they teaching you to treat customers like trash,The lady who i spoke to was Thokozile , you are based in jet park service center,You should have given me an ear so that i. Can explain myself and the frustration i am encountering I have been buying Xiaomi Redmi 4 as far back as 2009 , Mobile in Africa please teach your workers about customer service , communication skills and listening skills,The phone i am using has problems with freezing and touch screen, I took the screen cover as a result of it not being able to respond , Please stop bullying customers by trying to Shut them up ,It is the company s responsibility to make sure they hear about what' their products t the company or excelerate, WHY DID YOU DROP THE PHONE ON MY EAR,ARE YOU THAT' RUDE NOT TO UNDERSTAND THAT I AM AN AMBASSADOR OF YOUR BRAND ,DID YOU KNOW HOW MANY OF MY FAMILY AND FRIENDS I RECOMMENDED TO PURCHASE YOUR PHONE? YOU MUST BE VERY EMBARRASSED TO BE SITTING THERE AND DOING INJUSTICE TO THE BRAND AND ITS CLIENT, I AM NOT HAPPY ABOUT YOUR CONDUCT SIR ,YOU ARE THOKOZILE S MANAGER , I DID ASKED HER HER NAME AND YOU JUST CAME TO THE PHONE STARTED TALKING WITHOUT INTRODUCING YOURSELF.
0 replies
76 months ago
Running around in a circle
Hi my name is Ernest ,what a shame,what a mediocre experience I had with this company,Getbucks ,these guys are within our company to help us with finance or loans when we need,from 24th of December till today i have been struggling to get the funds the 2000 that I requested ,on top of that they went ahead gave me R3300 that I didn't request , If it was not of their employee Malebo I wouldn't have got this money ,she came to the party and saved the day ,The person who is responsible to have helped me was clumsy and couldn't care ,Asking me one paper to another even if I explain that everything you are requesting is on the original documents I have submitted,,His name is Anele and I found the other one called Nana she couldn't even give me the number for her Regional manager or supervisor,,I asked her How long does it take for their.managers to return to their clients cause I have left the message to get called back by one of the managers,never got that call,The worst part is we are on their Database cause they have contracted with our payroll,in my case I am not a risk factor cause I am already been debited the previous money from them,I WISH WE HAD A BETTER COMPANY THAT CAN DO THINGS EFFICIENTLY AND WITH PROFESSIONALISM, WHAT A **** SERVICE , THANK YOU MALEBO , I WISH SOMEONE IN THAT COMPANY SEE YOUR POTENTIAL BUT YOU ARE REALLY WORKING WITH SOME BUNCH THAT ARE IGNORANT, with a stinking attitude
183 replies
105 months ago
BOUGHT A VOUCHER WITHOUT BEING ASKED QUESTIONS
Hi guys I went to supabets Alexander Supabets,Did my betting on my way out I saw the ladies with computers doing online assistance,I then told them how I am struggling to bet soccer online ,I can only do lottery and Uk lunchtime and numbers,The lady.then asked to log in and buy voucher instore since there was nothing in the account,after purchased she then struggled to insert voucher nu,that is when she asked me if I have fica ,I said not yet,she then we cant change the voucher for money,I was not happy and to my suprise the manager of that Store is very incompetent and unreasonable,I.am trying to show him tht your staff were supposed to ask me if I ficad or not before they can make me buy voucher,He continued.to argue with me as if he doesn't understand that was a mediocre service,cause in his books I was supposed to have asked his employees about their work,I doubt if he has the best interest in his heart,The arrogance he displayed was beyond my eyes,I still denied to be refunded my voucher and deposit directly.at atm like I normally do,
122 replies
106 months ago
Selling my shares to african bank
<p>Hi my.name.is Sara Magaela,I am.having a problem with standard bank Holding my money , I have invested a lot of money with them, and all I need is R13800 that they have put it in african bank,the money is in my Account and I need to access it,things arent going well for me ,Can somebody in High position please talk to me about this issue,My telephone number is ********** 386,This is ridiculous I think they are taking advantage of me cause I dont make noise like other people I can tell you that some people got their money,please give me my money,</p>
61 replies
117 months ago
My 1gig taken and poor communication,disgustig
<p> Hi guys MY name is Ernest,on the 25th Thursday I went to vodaworld to redeem MY points for a phone,I got a phone at about 15:00 and I bought 500mb for downloading apps,and I left on Saturday during the day I bought another 500mb and Saturday nite I got a message from Vodacom thanking me to have bought a new phone and they now giving me 300 BONUS and 1gig to DOWNLOAD apps,I then wrote email to them that I ALREADY purchased 2 500 mbs on Thursday and Saturday,now MY gig is taken away and I am not happy about it CAUSE the bookshop people and Vodacom knew that I am gonna get a free gig to download but they never informed me about that,which Is I think is nonsense CAUSE their job is to communicate to clients and advise</p>
0 replies
123 months ago
An unfortunate ordeal
Hi guys I just want to compliment the team polokwane for the service renderd to me, the ordeal I suffered was cost by the vague information some of your team in JHb branches give,no enough communication has been exchanged between clients and the company,and I wish you can take this seriously to remedy lots of things that might go wrong in future,at the moments I have lots to tell you how miserable it has been and I just want to thank you solly at parts and zelda for the Good work ,keep up guys, I will need a client liason officer to give me a call please so that I can directly tell the worst happened to me ,
0 replies
127 months ago
nokia lumia. 530
My name is Ernest I took my phone in repair at vodacare vodaworld on the 22 october they deliverd the phone at my work on the 02 Nov till today I am still missing my cover and my battery ,and I have made a numerous calls to Monwabisi to help me get my accessories back and he also failing,I have been put on hold to speak to hi or any one in vodacare I had to keep on reacharging until I found someone one to talk to,what I am saying is I think they have lost my accessories and what have I am gonna get won't be mine so I just want a new phone cause one will need to explain why is it taking for so long at their office ,why was it not delivered with the phone,another kind of arrogance ,don't care kind of attitude from vodacom staff,wasting my time and my money to tphone them explaining the same thing or sometimes not gettting the right person to talk to,this is bad disgusting and no sense at all ,
75 replies
129 months ago
R10 000 can't get me the R1500 phone
Hi my Name is Ernest I went to your vodaworld for query abt the points phone,I went there and I liked the Nokia 530 or samsung J1 I was then told I must choose the entry level phone for price value of R500 or so,Thembani the supervisor incharge told me that he doesn't have authority to do anything however he understand that the phone I am being advised to take is not as good as the one I want,I was very disturbed by that,I am imagining a client who give you R10 000 within 6 months or so, is the customer to keep and recognised,Been. A loyal client for over 15 years despite the bad signal,bad service and dropped calls,I am still standing by your side,I believe that when you do something do it right and the best way otherwise don't do anything that appears tobe not real and sign of patronizing your clients,as it really doesn't make sense that R10 000 can't get me R1500 phone,it doesn't make sense at all,I like to,I need your help please let's resolve this issue,regards Ernest
75 replies
129 months ago
not taking responsibility and thinking clients are
My name is Ernest,on the 10th thurs I went to sasol to put a petrol using my absa cheque card,after I have put R 430.I then gave Petrol Att my card he put it in a pad if failed and he brought another one for absa it failed as well saying insufficient amount ,I was suprised cos I knew there was R685 in the card.I left my phone at the garage drove 7 kilometres to absa ,sitting in the office for almost 20 to the 30minutes,2 ladies who were helping me said they were doing DDR and forgotten pin and refreshing the card ,after that they said go try it ,I went back the card worked right away, so some idiots in the bank never heard of the word responsibility and respect.they think we are all idiots,,I lost R500 that I lost for an appointment for the job I was supposed to do.I took long in the bank,they said they did investigation,but never wanted a petrol att who was helping and while I was putting petrol there was a driver who was using card to pay,it puzzles me the displayed being shown by yolande and reneilwe,you can't sit on a phone for 30 minute,fixing the card and tell me you don't see anything wrong,u either take other person as an idiot or you don't know your system ,disgusted as th
75 replies
130 months ago
GiVE ME YOUR. ACC NUMBER
Hi Riann I got a call from your CLO GIlbrater instead of helping she was reminding me of what you offered me,I want to give it back give me the account number I will put your money in your account, I don't need the dirty offerings .I recharge a lot more than what you gave me ,My number is there you can check yourself,everyday I recharge plus minus R100,I told you and her and all other of your colleaques that the phone doesn't meet my requirements,I bought myself. Ablackberry 9720 for R1500. At Russels. Midrand,because this is what I need,you are going on telling me I used your phone Go to itemised billings and you can be able to check rather than messing with my time and insulting my common sense,it is getting very dirty to be reminded of what you offered I don't want stupids offers according to her I must now keep quiet bcos of what you gave me,My IMEI for my new blackberry is last 8 numbers is 62230081,so please tell that woman to shaft that offer where the sun doesn't shine,please give me the account number together with your vodashop be rich with the phone,I was never offered a specifications,how do you compare Vodafone to the blackberry 9720, 2 different phones indeed,unless u
75 replies
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5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (54.54545454545455%)
1 Star
4 (36.36363636363637%)