Horrible Service

- On the 31st of December 2021 I bought a phone online at Mobile in Africa. - My screen got cracked and I logged it for repair with their services support. - It was collected at my home by courier and I got notified once they received it. - I received an invoice to pay for the repair, stating that it was out of warranty and it hasn't even been 12 months since I bought it, but I settled the bill. - On the 20th of December I received an email stating that my phone is ready for collection and I should arrange with a courier company to fetch it at my earliest convenience and I made an arrangement with RAM but to my surprise when the courier company went for collection on the 21st of December they were informed that the parcel is not ready and postponed the collection.