terrible service

Be mindful when taking up a data contract with MTN through mobilesplus. on the 15th of October we signed up for a data contract and made the neccessary payment to receive the router and sim. when i followed up a week later I was told that they do not have stock. how can you offer something and insist on upfront payment for 2 months when you do not have the stock. and not even tell the prospective customer there will be a delay?

we then proceeded to cancel the application. this cancellation had to be approved by MTN. this was eventually done on 1 November. I submitted proof of payment and my bank statement as requested for the refund - which was to take 5-7 working days. today after emailing and phoning since monday we receive an email "as of currently the upfront payment is not reflecting on your MTN account ". with "Please note that the turnaround of the payment allocation by the MTN banking team is 5 business days. "

this is totally unacceptable. we have since taken out a contract directly from MTN.

we just want the money that we paid for a service that could not be provided due to "no stock".

i will also be posting this review on MTN.