HC
Heidi C
Active since Feb 2019
9
Reviews
0
Industries
Reviews
9 reviews14 months ago
poor service
The service on secure chat and the loans call centre is not so good. when you want to speak to someone on secure that the messages are delayed and while you are waiting for a response from the agent the connection is ended because "you" have not rresponded but there is nothing to respond to. i have phone the call centre a couple of times this morning. 1st call i was connected with the wrong department after phoning the number provided on the internet. when my call was being redirected it was disconnected and i was asked to leave a review. my next two call was straight connected to the review system. Not nice when you are trying to resolve an issue that was not even caused by you.
56 replies
17 months ago
terrible service
Be mindful when taking up a data contract with MTN through mobilesplus. on the 15th of October we signed up for a data contract and made the neccessary payment to receive the router and sim. when i followed up a week later I was told that they do not have stock. how can you offer something and insist on upfront payment for 2 months when you do not have the stock. and not even tell the prospective customer there will be a delay? we then proceeded to cancel the application. this cancellation had to be approved by MTN. this was eventually done on 1 November. I submitted proof of payment and my bank statement as requested for the refund - which was to take 5-7 working days. today after emailing and phoning since monday we receive an email "as of currently the upfront payment is not reflecting on your MTN account ". with "Please note that the turnaround of the payment allocation by the MTN banking team is 5 business days. " this is totally unacceptable. we have since taken out a contract directly from MTN. we just want the money that we paid for a service that could not be provided due to "no stock". i will also be posting this review on Mobilesdirect.
0 replies
17 months ago
terrible service
Be mindful when taking up a data contract with MTN through mobilesplus. on the 15th of October we signed up for a data contract and made the neccessary payment to receive the router and sim. when i followed up a week later I was told that they do not have stock. how can you offer something and insist on upfront payment for 2 months when you do not have the stock. and not even tell the prospective customer there will be a delay? we then proceeded to cancel the application. this cancellation had to be approved by MTN. this was eventually done on 1 November. I submitted proof of payment and my bank statement as requested for the refund - which was to take 5-7 working days. today after emailing and phoning since monday we receive an email "as of currently the upfront payment is not reflecting on your MTN account ". with "Please note that the turnaround of the payment allocation by the MTN banking team is 5 business days. " this is totally unacceptable. we have since taken out a contract directly from MTN. we just want the money that we paid for a service that could not be provided due to "no stock". i will also be posting this review on MTN.
0 replies
33 months ago
POOR AFTER SALE SERVICE
I bought a fitness watch which was not charging and returned it on the 3rd of August 2023. Unfortunately I did not send the charging cable for the ear pods that was included in the deal. The charging cable was collected on the 7th. On the 10th and on the 14th I confirmed with the person that collected the cable that it was handed in at the depot. There has not been any update on the app regarding the return. On the 12 after I sent an email I was informed that the return has not been scanned and I will get an email update once it is scanned. Yesterday I sent another email but received no response. I then tried to phone the depot but the call is cut without any response. An update will be great.
60 replies
34 months ago
poor service - but not surpriced
I have had my TELKOM simcards for 1 month. In that time i have had internet access at home for probably 15 days. The connection was restored the morning of the 23rd June and again on the 25th it was off. I contacted the call centre with no joy. Since Sunday I have not been able to get hold of TELKOM at all and my uncapped internet is useless to me. All i have is problems. I am stuck with contracts for cards that I can't use when needed.
0 replies
57 months ago
No correspondence
I have been trying to get hold of them for 3 months. The telephone line does not connect and emails are not responded to. If the business are receiving the complaint I urgently require assistance
265 replies
61 months ago
Service received
A big thank you to Charlotte for jumping in and sorting out my claim in a day after I was struggling for days to get answers from other staff. Management is welcome to contact me for more details.
159 replies
79 months ago
Awesome service received
Awesome service received from Kerianne Ogle with my recent claim for a stolen cellphone. In general all my dealings with Momentum Short term insurance has been hassle free and the staff is always friendly and helpful. Don't regret moving to Momentum Insurance.
105 replies
87 months ago
awesome service
Thank you for the great service and replacing the ring I bought. I will not hesitate to buy form your online store again. And thank you to Melissa who went out of her way finding me a similar ring , answering emails after hours and going the extra mile.
105 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)