Mobilis Auto - SHOCKING, SHOCKING SERVICE

SHOCKING SERVICE... My Suzuki Espresso was due for an annual service on 21 February 2025. I phoned Mobilis Auto to book my car and was put through to a service Consultant by the name of Michelle Bardenhorst. Michelle informed me that they cannot service my vehicle until 3 March 2025 as they were fully booked. I then asked her if this would affect my warranty and her reply was "probably". She then proceeded to say that if I was concerned I must call Suzuki Boksburg which is totally out of my way. I then asked if I could speak to her Manager so he could clarify the warranty matter, and she informed me that "JP" would call me back. Well Im still waiting for that call!! My Son then called and spoke to Brandon (After three attempts and no call back) who then agreed to book my car in on 25 February 2025. After dropping my car off on 25 February 2025, I was then called by Michelle at around 14h30 to say that my vehicle was ready and I could collect it. When I came to collect my car, it was standing in a parking bay in front of the reception area, unwashed and dirty. I then went to the reception where not one staff member even bothered to greet me or get up from their desks while eating and talking to one another. When I asked as to why my vehicle had not been cleaned I was told " they do not know' A Manager of sorts, was then called to assist me and then unenthusiatically handed me over to a Gentleman called "Trevor" Incidentally it was Trevor's first day on the job and he was polite and tried his best to assist me. He did then arrange for my car to be washed, I did ask for my old parts to be returned to me so I could now validate that me vehicle was indeed serviced, and I was then told that my old parts could not be found in the bin. I then waited in the sitting area for my car to be washed. When it was eventually washed my keys were then handed back to me by Michelle without a single word or apology.

I do understand that many people use this platform as an opportunity to "rant" but am truly hoping that this dealership takes my complaint seriously. My typed explanation of these events cannot do justice as to how the staff actually treated me. Completely unapologetic with no regard for me as a Customer or my concerns. I have always trusted Suzuki as a brand, and as a retired Women, paying for a vehicle service is something I really have to budget for. I now have no faith in their after sales service, and as much as this vehicle needs to last me for the rest of my retirement. I will never ever take my vehicle back to Mobilis Auto.

I am not expecting any compensation and clearly no apology will be forthcoming. But I would like to caution any other potential Customer, to rather spend their hard earned money somewhere else.