SB
Shaun B
Active since Mar 2024
2
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2 reviews14 months ago
Mobilis Auto - SHOCKING, SHOCKING SERVICE
SHOCKING SERVICE... My Suzuki Espresso was due for an annual service on 21 February 2025. I phoned Mobilis Auto to book my car and was put through to a service Consultant by the name of Michelle Bardenhorst. Michelle informed me that they cannot service my vehicle until 3 March 2025 as they were fully booked. I then asked her if this would affect my warranty and her reply was "probably". She then proceeded to say that if I was concerned I must call Suzuki Boksburg which is totally out of my way. I then asked if I could speak to her Manager so he could clarify the warranty matter, and she informed me that "JP" would call me back. Well Im still waiting for that call!! My Son then called and spoke to Brandon (After three attempts and no call back) who then agreed to book my car in on 25 February 2025. After dropping my car off on 25 February 2025, I was then called by Michelle at around 14h30 to say that my vehicle was ready and I could collect it. When I came to collect my car, it was standing in a parking bay in front of the reception area, unwashed and dirty. I then went to the reception where not one staff member even bothered to greet me or get up from their desks while eating and talking to one another. When I asked as to why my vehicle had not been cleaned I was told " they do not know' A Manager of sorts, was then called to assist me and then unenthusiatically handed me over to a Gentleman called "Trevor" Incidentally it was Trevor's first day on the job and he was polite and tried his best to assist me. He did then arrange for my car to be washed, I did ask for my old parts to be returned to me so I could now validate that me vehicle was indeed serviced, and I was then told that my old parts could not be found in the bin. I then waited in the sitting area for my car to be washed. When it was eventually washed my keys were then handed back to me by Michelle without a single word or apology. I do understand that many people use this platform as an opportunity to "rant" but am truly hoping that this dealership takes my complaint seriously. My typed explanation of these events cannot do justice as to how the staff actually treated me. Completely unapologetic with no regard for me as a Customer or my concerns. I have always trusted Suzuki as a brand, and as a retired Women, paying for a vehicle service is something I really have to budget for. I now have no faith in their after sales service, and as much as this vehicle needs to last me for the rest of my retirement. I will never ever take my vehicle back to Mobilis Auto. I am not expecting any compensation and clearly no apology will be forthcoming. But I would like to caution any other potential Customer, to rather spend their hard earned money somewhere else.
0 replies
26 months ago
Cell C. For how much longer do we need to tolerate you??
So here we go. I suppose I am just another frustrated and upset Customer who has experienced “shocking” service from Cell C. Long story short, Cell C and there “ever efficient” Customer Service department have suspended 4 of the 5 contracts I have as they cannot find a payment of over 5k that was made on the 22 February 2024. I have now just been told that they seem to have found the payment and we now have to wait for it to be “allocated” So all the while our phones remain suspended until we hopefully find an enthusiastic employee, who might if we lucky take their “Customer’s” concerns seriously and attend to them. The internet is riddled with complaints about Cell C. I challenge you type in “Cell C” and the word “service” and see what you get. We seem to all be speaking the same language and yet once again Cell C unenthusiastically seems to somehow dodge the bullet. My real question is “for how long?” Is this shocking service from Cell C going to be tolerated? Yes I am sure that at some point they will make an attempt to respond to this complaint. It will probably be one of those standard automated messages that say “ we take note of your complaint and we will make contact with you shortly… blah, blah” Unfortunately it seems that only when you take some drastic action, like letting the public know how “shocking” Cell C service is on a bill board. That you get to bypass the Numerous unenthusiastic departments that are run by “pathetic” employees who are actually paid a salary to deliver this level of service. Then and only then can we keep our fingers crossed that we may just be able to get a response from somebody in Management. The problem is that people, like myself will express our dissatisfaction on a platform such as this and then hope, that we have created enough “noise” to get some level of response, that could assist in expediting the process so that your complaint, that should have been resolved through the normal “Customer Service” channels, now gets some attention and hopefully gets resolved. I am going to let people know of my experience and how we have been treated, and I will do that by any means possible. Yes this might now sound like some “vendetta” or “Crusade”. As a consumer now, parting with your hard earned money is something that needs to be well budgeted, weighed up and to a certain degree well researched. If you’re looking for a Cellular service provider, Cell C IS NOT!!! where you want to be spending your money. Don’t just take my word for it. Search the internet reach out to the numerous, disgruntled “Customers” let them give you a perspective. As for me, Cell C you now lose a Customer for life. “Not sure which one of ours is going to last longer??” Yes I know it’s only 4 contracts, but I believe every Consumer has the right to choose, and does not have to tolerate “shocking” service offered by “unenthusiastic” departments, who are run by “pathetic” employees who have given themselves to the arrogant culture of your Company. So I ask again: “FOR HOW MUCH LONGER CELL C, ARE YOU GOING TO BE TOLERATED ??” PS. I had to give a rating of one star as there was nothing less than that!!!
226 replies
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