****med by mobisos call centre

I was applying for a loan and I am still waiting for the lady to call me back, she told me to put down the phone because the popup didn't want to work, she said she will call me back after I approved the de*****eck, now she is not called back at all and it is already 20min waiting for the phone call. I think I was ****med by them in the name of mobisos, because why aren't the lady phoning back and paying me the loan amount I have requested