Mobisos
Claimed Business
|3.4|29 Reviews (last 12 months)|This business does not respond to reviews
Mobisos
Claimed Business
|3.4
29 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Mobisos receives sharply divided feedback. Customers consistently praise individual call centre agents, particularly when assistance is provided with cancellations, policy queries, and debit order concerns, describing staff as patient, professional, and warm. However, a recurring and serious theme involves complaints about unauthorised debit orders, unclear DebiCheck authorisations, and unfulfilled loan promises. Several reviewers express frustration that contact channels appear unresponsive when they attempt to cancel deductions or seek refunds, leaving them feeling misled about agreements they did not knowingly enter into.
Performance(last 12 months):
Trustindex Rating
4.5NPS Score
-100Unlikely
TrustIndex
4.5
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.4|29 Reviews
Sep '25 - Aug '26
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
YG
Yolandy G
1 reviews | Active since Jul 2017
22 May 2026, 13:08
****med by mobisos call centre
I was applying for a loan and I am still waiting for the lady to call me back, she told me to put down the phone because the popup didn't want to work, she said she will call me back after I approved the de*****eck, now she is not called back at all and it is already 20min waiting for the phone call. I think I was ****med by them in the name of mobisos, because why aren't the lady phoning back and paying me the loan amount I have requested
Helpful (0)
|Replies (2)YG
Yolandy G
1 reviews | Active since Jul 2017
22 May 2026, 13:08
****med by mobisos call centre
I was applying for a loan and I am still waiting for the lady to call me back, she told me to put down the phone because the popup didn't want to work, she said she will call me back after I approved the de*****eck, now she is not called back at all and it is already 20min waiting for the phone call. I think I was ****med by them in the name of mobisos, because why aren't the lady phoning back and paying me the loan amount I have requested
0
Replies (2)MA
Mohammed A
1 reviews | Active since May 2026
22 May 2026, 11:34
Happy Client
Excellent customer service from Nikita absolutely awesome and polite made it very easy.
Helpful (0)
|Replies (0)MA
Mohammed A
1 reviews | Active since May 2026
22 May 2026, 11:34
Happy Client
Excellent customer service from Nikita absolutely awesome and polite made it very easy.
0
Replies (0)VM
Veronica M
1 reviews | Active since Jan 2017
17 May 2026, 10:00
Unauthorized De*****eck
I am submitting this complaint to HelloPeter because the service was misleading and I want it cancelled immediately Request for Immediate Cancellation of Service and Debit Order Good day, I spoke to one of Mobisos consultants on Tuesday to request the cancellation of these services, as they were misrepresented to me by Blue Services. I was applying for a loan, not for these services, and I have since received the loan as stated. I already have medical aid through Discovery Health, which covers all my needs. I do not require discounts or any additional services. I was informed that the cancellation would be processed and that I would receive a confirmation email. To date, I have not received this email. Please cancel the service immediately and stop the DebiCheck debit order of R159 This service is unwanted and was obtained under false and misleading pretences. Do not debit my account for this. Kindly confirm in writing once the cancellation is complete and the debit order has been stopped. Thank you, Nokulunga Veronica Mdaka
Helpful (0)
|Replies (1)VM
Veronica M
1 reviews | Active since Jan 2017
17 May 2026, 10:00
Unauthorized De*****eck
I am submitting this complaint to HelloPeter because the service was misleading and I want it cancelled immediately Request for Immediate Cancellation of Service and Debit Order Good day, I spoke to one of Mobisos consultants on Tuesday to request the cancellation of these services, as they were misrepresented to me by Blue Services. I was applying for a loan, not for these services, and I have since received the loan as stated. I already have medical aid through Discovery Health, which covers all my needs. I do not require discounts or any additional services. I was informed that the cancellation would be processed and that I would receive a confirmation email. To date, I have not received this email. Please cancel the service immediately and stop the DebiCheck debit order of R159 This service is unwanted and was obtained under false and misleading pretences. Do not debit my account for this. Kindly confirm in writing once the cancellation is complete and the debit order has been stopped. Thank you, Nokulunga Veronica Mdaka
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Replies (1)MD
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Charmaine N
1 reviews | Active since Oct 2022
13 May 2026, 12:43
Exceptional customer service
I would like to give a compliment to Theo Duster for his friendly and exceptional service and assisting me with my query. We don't get good service like this Thank you Mobisos get more employees like Theo
Helpful (0)
|Replies (0)CN
Charmaine N
1 reviews | Active since Oct 2022
13 May 2026, 12:43
Exceptional customer service
I would like to give a compliment to Theo Duster for his friendly and exceptional service and assisting me with my query. We don't get good service like this Thank you Mobisos get more employees like Theo
0
Replies (0)