Unauthorised debit order!!!this is a ****

Mombisos is a ****!!! These people went into my account unauthorised and deducted money, the email that's on their website doesn't work and when I call I'm being told that I must send an email and it will take 7 working days and I must send an email, when I ask why they debited my account they can't even explain...I'm so angry that now u have to wait 7 days for my money!!!