Horrible customer service

<p>I bought a pair of High Heels on the 25the of January, two days later the 27th of January the cushion on the inside of the shoe came loose. I went back to Moda to show them. At the time I didn't have my slip or box, I said to the lady I'll be back on Monday with the slip and everything. She told me to take them off, I explained that I couldn't I have the where them for work but will she keep my size cause I already paid for them. Comming Monday the 30th I want to return them, the lady who assisted me is not there. I explained again what happened and that they said I can exchange them. They didn't have my size but she ordered it in for me and it would be there at 14h00 she will send me a sms. I went back at 17h00 didn't hear anything, but now someone else is assisting me. She then asks me why didn't I go back on Saturday she was waiting for me her regional manager was there she wanted to show her. I told her no I made arrangements for Monday. She then tells me to take them off now because its going to be a problem. I said again I have to where them for work I can't take them off, it's very uncomfortable I can feel the cushion is moving around on the inside. I don't understand why its a problem now if it wasn't on Friday. How do you expect of me to come back when you want me to, I'm sorry I work in retail aswell you never say that to a client! I'm not only paying for a **** product but service too. I will never again go back there and I will tell everyone not to go there aswell! Very dissapointed! This company doesn't even deserve 1 star to be honest. </p>