Modelane long table ****med me

I bought two tickets for me and my friend for Modelane long table JHB for the 27 September 2025, they cancelled the event due to issues and subsequently promised to fully refund me. My refund was supposed to come not later than the 29th of November 2025 but it hasn’t and they’re not saying anything. They have a bad reputation and I regret ever trusting them. I need my refund in full, please help me out.