Bad service

My car was towed early hours of the 12/03/2023,Cos I had pothole accident that caused puncher of 2 tyres,but to this day my car is not ready, something that was supposed to take the maximum of 1 week, now it's about 4weeks, besides inflating the prices,they still want to suck money out of you ... Maybe they order their parts from heaven who knows,But this is sooo not fair it's only 2 days away from Easter weekend still struggling to get my car back,I feel as if my car now is held hostage!!!