Bad service and bad attitude

I’m not happy with the service I’m receiving from hydraulics store online, ordered shoes on the 11th of December and today I called in on the online number but the lady by the Name of Annah refused to assist me when I requested a change of address since they said the shoes are not yet even packaged…I informed her as to the reasons I need my shoes I will be travelling and if they have to deliver I won’t be home .she refused and told me I should speak to courier guy when the shoes are not even yet with courier guy.

My request was simple to deliver the shoes at the nearest shop and I will pic them up anywhere in PTA or JHB