Hydraulics Online
Claimed Business
Hydraulics Online
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hydraulics Online
Hydraulics Online has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Hydraulics Online across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceD
Dimakatso
1 reviews | Active since Jan 2020
20 Dec 2025, 06:48
Bad service
The service is extremely bad I ordered a pair of sneakers on the 1st of December, they sent an email on the 15th of December telling me that they don’t have the sneaker or something like that, I have sent numerous emails requesting a refund and the status of my order is still not changing and there’s still no refund. Do not order online it’s horrible
Helpful (0)
|Replies (0)D
Dimakatso
1 reviews | Active since Jan 2020
20 Dec 2025, 06:48
Bad service
The service is extremely bad I ordered a pair of sneakers on the 1st of December, they sent an email on the 15th of December telling me that they don’t have the sneaker or something like that, I have sent numerous emails requesting a refund and the status of my order is still not changing and there’s still no refund. Do not order online it’s horrible
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
17 Dec 2025, 15:08
Bad service and bad attitude
I’m not happy with the service I’m receiving from hydraulics store online, ordered shoes on the 11th of December and today I called in on the online number but the lady by the Name of Annah refused to assist me when I requested a change of address since they said the shoes are not yet even packaged…I informed her as to the reasons I need my shoes I will be travelling and if they have to deliver I won’t be home .she refused and told me I should speak to courier guy when the shoes are not even yet with courier guy. My request was simple to deliver the shoes at the nearest shop and I will pic them up anywhere in PTA or JHB
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
17 Dec 2025, 15:08
Bad service and bad attitude
I’m not happy with the service I’m receiving from hydraulics store online, ordered shoes on the 11th of December and today I called in on the online number but the lady by the Name of Annah refused to assist me when I requested a change of address since they said the shoes are not yet even packaged…I informed her as to the reasons I need my shoes I will be travelling and if they have to deliver I won’t be home .she refused and told me I should speak to courier guy when the shoes are not even yet with courier guy. My request was simple to deliver the shoes at the nearest shop and I will pic them up anywhere in PTA or JHB
0
Replies (0)TM
THABANG M
1 reviews | Active since Jan 2020
12 Dec 2025, 07:10
Delayed order and professional service
I placed an order with Hydraulics on 30 November 2025, and today is 12 December 2025. Since placing the order, the status has remained “Order Placed” with no updates whatsoever. I have attempted to follow up via email multiple times, but I have received no response, which is extremely unprofessional. I need clear communication regarding why my order is delayed and when I can expect delivery. This level of service is unacceptable, and I expect a prompt resolution
Helpful (0)
|Replies (0)TM
THABANG M
1 reviews | Active since Jan 2020
12 Dec 2025, 07:10
Delayed order and professional service
I placed an order with Hydraulics on 30 November 2025, and today is 12 December 2025. Since placing the order, the status has remained “Order Placed” with no updates whatsoever. I have attempted to follow up via email multiple times, but I have received no response, which is extremely unprofessional. I need clear communication regarding why my order is delayed and when I can expect delivery. This level of service is unacceptable, and I expect a prompt resolution
0
Replies (0)TM
Thokozani M
1 reviews | Active since Jan 2020
8 Dec 2024, 13:49
Poor Quality Bag Less than a Month
I am writing to express my disappointment with the Karl Lagerfeld Men’s Bag “805 906 990” I purchased from your online store on 29 October 2024. Despite being less than a month old, the bag's condition has already started to deteriorate. Specifically, the metal logo of the bag is showing signs of fraying/peeling off to more of a bronze discolouration. I have taken good care of the bag, storing it properly and avoiding exposure to harsh conditions. Given the price point and quality expectations associated with your brand, I am extremely disappointed with the bag's performance. As a customer, I expect a certain level of durability and quality, especially from a reputable business like yours, trading high end exclusive fashion products. Really does raise eyebrows in this case if we are really buying the legit products.
Helpful (0)
|Replies (0)TM
Thokozani M
1 reviews | Active since Jan 2020
8 Dec 2024, 13:49
Poor Quality Bag Less than a Month
I am writing to express my disappointment with the Karl Lagerfeld Men’s Bag “805 906 990” I purchased from your online store on 29 October 2024. Despite being less than a month old, the bag's condition has already started to deteriorate. Specifically, the metal logo of the bag is showing signs of fraying/peeling off to more of a bronze discolouration. I have taken good care of the bag, storing it properly and avoiding exposure to harsh conditions. Given the price point and quality expectations associated with your brand, I am extremely disappointed with the bag's performance. As a customer, I expect a certain level of durability and quality, especially from a reputable business like yours, trading high end exclusive fashion products. Really does raise eyebrows in this case if we are really buying the legit products.
0
Replies (0)VT
Vanesa T
1 reviews | Active since Jan 2020
20 Aug 2024, 13:18
Poor service and rude clientele
The worst customer service from Celine/Selina, shoe was bought 24 April 2024 and returned 17 July 2024. Now we’re told we can’t get a replacement because their factory fault has a 3 month period. The same period that hadn’t passed when the shoe was returned. Imagine repairing a R5000 shoe that was only worn twice. Very poor service and quality
Helpful (0)
|Replies (0)VT
Vanesa T
1 reviews | Active since Jan 2020
20 Aug 2024, 13:18
Poor service and rude clientele
The worst customer service from Celine/Selina, shoe was bought 24 April 2024 and returned 17 July 2024. Now we’re told we can’t get a replacement because their factory fault has a 3 month period. The same period that hadn’t passed when the shoe was returned. Imagine repairing a R5000 shoe that was only worn twice. Very poor service and quality
0
Replies (0)MM
Maria M
1 reviews | Active since Jan 2020
8 May 2024, 14:14
Poor online service
I ordered 12 items online and received 11. Ive been sending messages via the contact us form , ive send and resend and i don't get any replies. I called Sandton store because there is no head office contact number on the website , so i requested the contact details they only gave me the landline. I have been calling that line for 3 days everyday and there is no answer. The price of their items doesn't go with their poor service.
Helpful (0)
|Replies (0)MM
Maria M
1 reviews | Active since Jan 2020
8 May 2024, 14:14
Poor online service
I ordered 12 items online and received 11. Ive been sending messages via the contact us form , ive send and resend and i don't get any replies. I called Sandton store because there is no head office contact number on the website , so i requested the contact details they only gave me the landline. I have been calling that line for 3 days everyday and there is no answer. The price of their items doesn't go with their poor service.
0
Replies (0)TK
Theo K
1 reviews | Active since Jan 2020
25 Aug 2023, 13:09
hydraulics refuses to refund my money and they do not have the item. ****MERS
I recently bought an item online from Hydraulics, and I received an email that the item was no longer available because of the size, and that they would refund me my money. Almost two weeks now a lady by the name Talia has been taking me from pillar to post claiming that my refund has been processed and I sent her emails requesting proof and even enquiring about my refund, she avoids my emails. I bought this item on the 15th August, Its the 25th and no word, my refund nothing, response to emails dololo. Hydraulics online are ****mers! do not buy there. I have take the decision to go raid the store and take anything for the value of my money because it does not look like I will ever get my refund anytime soon or ever.
Helpful (0)
|Replies (0)TK
Theo K
1 reviews | Active since Jan 2020
25 Aug 2023, 13:09
hydraulics refuses to refund my money and they do not have the item. ****MERS
I recently bought an item online from Hydraulics, and I received an email that the item was no longer available because of the size, and that they would refund me my money. Almost two weeks now a lady by the name Talia has been taking me from pillar to post claiming that my refund has been processed and I sent her emails requesting proof and even enquiring about my refund, she avoids my emails. I bought this item on the 15th August, Its the 25th and no word, my refund nothing, response to emails dololo. Hydraulics online are ****mers! do not buy there. I have take the decision to go raid the store and take anything for the value of my money because it does not look like I will ever get my refund anytime soon or ever.
0
Replies (0)sC
saira C
1 reviews | Active since Jan 2020
20 May 2023, 14:59
Name tags should be a thing
I have never experienced such disgusting customer service; from any hydraulics store. I frequent the stores and have always received great service and always left the stores with more than one item. However today was not such a wonderful experience; it was down right rude, and unprofessional behaviour. We wear a mask not because we r sick but the pandemic left us loosing so many members so we as a family have opted to wear our masks. As I enter the store on the top inside sandton next to Karl a man that works for hydraulics tells asks me y I’m wearing a mask then I’m not allowed to wear a mask, then he goes on to tell me he’s going to spray everything. This is prejudice down right because there are people not wearing masks coughing and not asked the vice. I asked for his name he tells his name is irrelevant I don’t need it. I told him I need it to complain. His manager gets involved and agreed that his behaviour was not great. He asked him to apologise and he gave me the most insincere sorry mam. I won’t shop in this store again; and I really hope you guys can offer some sort of training on what’s cordial customer service. Also name tags is a thing! I’m totally disgusted
Helpful (0)
|Replies (0)sC
saira C
1 reviews | Active since Jan 2020
20 May 2023, 14:59
Name tags should be a thing
I have never experienced such disgusting customer service; from any hydraulics store. I frequent the stores and have always received great service and always left the stores with more than one item. However today was not such a wonderful experience; it was down right rude, and unprofessional behaviour. We wear a mask not because we r sick but the pandemic left us loosing so many members so we as a family have opted to wear our masks. As I enter the store on the top inside sandton next to Karl a man that works for hydraulics tells asks me y I’m wearing a mask then I’m not allowed to wear a mask, then he goes on to tell me he’s going to spray everything. This is prejudice down right because there are people not wearing masks coughing and not asked the vice. I asked for his name he tells his name is irrelevant I don’t need it. I told him I need it to complain. His manager gets involved and agreed that his behaviour was not great. He asked him to apologise and he gave me the most insincere sorry mam. I won’t shop in this store again; and I really hope you guys can offer some sort of training on what’s cordial customer service. Also name tags is a thing! I’m totally disgusted
0
Replies (0)