TK
Theo K
Active since Feb 2018
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Insurance declined ****** cellphone but debited account
Dear Vodacom Insurance Team, I write this email with extreme dissatisfaction regarding the handling of my cellphone insurance claim and the continued debiting of my account after the device had already been reported lost and the claim declined. It is completely unacceptable and ********* that Vodacom Insurance declined the claim, yet continued to deduct insurance premiums from my bank account for a device that is no longer in my possession. Once a phone has been reported lost and a claim has been lodged, it is unreasonable and *****ulent for the insurer to continue billing the client while simultaneously refusing to honour the cover being paid for. This conduct amounts to unfair treatment of a customer and raises serious concerns regarding your business practices. If the insurance company has already taken the position that the claim is declined and the device is no longer covered, on what basis are deductions still being processed from my account? This is effectively charging a client for a service and insured item that no longer exists in their possession. In addition, despite requesting proof and substantiation for the outcome of the declined claim, your office has failed to provide any evidence, report, findings, or documentation supporting the decision. A client has the right to receive clear reasons and supporting proof for a declined insurance claim, especially when preparing a formal complaint and escalation. I therefore request the following urgently: Immediate cancellation of the insurance policy linked to the lost device. A full refund of all premiums deducted after the device was reported lost and after the claim was declined. Written proof and detailed findings that were used to justify the decline of the claim. A formal written explanation as to why Vodacom Insurance continued debiting my account despite knowledge of the loss and declined claim. Should this matter not be resolved urgently, I will have no option but to escalate the complaint to the relevant Ombudsman and regulatory authorities for investigation into unfair billing and consumer rights violations. I expect a formal response within the prescribed turnaround period. Kind regards, Theo Khorombi
2 replies
1 month ago
Cancellation of Home Insurance with no reason
Dear King Price Complaints Department, I am writing to formally raise a complaint regarding the handling of my home insurance policy and the inconsistent communication I have received from your team. My concern is that my home insurance policy was allegedly cancelled without my approval or consent. What is even more concerning is that after the alleged cancellation, debits continued to be deducted from my account for months thereafter. This clearly created the understanding that my insurance policy remained active. Upon noticing the issue, I contacted your offices and escalated the matter to senior management. During these conversations, I was assured that my insurance policy had been reinstated. Based on these assurances, I trusted that my cover remained in place. However, I have now discovered that the policy was in fact never reinstated, despite the promises made telephonically. At no point did I receive formal communication confirming: the cancellation of my policy, the reasons for such cancellation, or any refusal to reinstate the policy. I find this extremely concerning and unprofessional, particularly considering that: I explicitly advised your representatives that I did not cancel my insurance, premiums continued to be deducted from my account after the alleged cancellation, and your own representatives confirmed that the policy had been reinstated. It is unacceptable that I was led to believe my insurance cover was active, only to later discover otherwise without any written communication or explanation. I therefore request the following urgently: A full written explanation regarding the cancellation of my policy. Copies of any alleged cancellation requests or records authorising cancellation. An explanation as to why debits continued after cancellation. Clarification as to why I was informed that the policy had been reinstated when it allegedly was not. Immediate resolution of this matter and confirmation of the status of my insurance cover. I trust that this matter will be treated with the seriousness it deserves and resolved urgently.
1 reply
2 months ago
Bad Review on Nedbank and Credit consultant Sanele
I am writing this review to express my deep dissatisfaction with Nedbank and one of their consultants, Sanele, from the credit department. My experience with them has been nothing short of frustrating and disappointing. Last month, I noticed a *****ulent debit order on my account, which I did not authorize. When I reached out to Nedbank, they provided me with a contact number for the party responsible. To my dismay, the number was non-existent. Despite informing Nedbank about the *****ulent nature of the debit order and requesting them to contact the number themselves, they failed to take any action. I also asked them to reverse, suspend, and permanently remove the debit order mandate. However, I later learned that at Nedbank, if a DebiCheck message is not received, the debit order goes through automatically. How is such a practice allowed? This month, the same *****ulent debit order went through again, and the mandate was not removed. It seems like Nedbank is more interested in charging me R50 each month for reversing a *****ulent transaction than actually protecting my funds. This situation has made it abundantly clear that my money is not safe with Nedbank. When I called in to resolve this issue, I was connected with Sanele from the credit department. To my astonishment, Sanele was extremely rude and refused to clarify my queries regarding the confusing statements. Instead of assisting me, she hung up the call when I pressed for answers. It is unacceptable for a consultant, whose job is to help and service customers, to behave in such an arrogant and disrespectful manner. It seems that this type of behavior is tolerated, if not encouraged, by Nedbank. This lack of professionalism and decorum has left me with no choice but to consider canceling my account immediately. I refuse to continue banking with an institution that not only allows *****ulent transactions but also employs consultants who treat their customers with such disdain. In conclusion, my experience with Nedbank has been deeply disappointing, and I would not recommend their services to anyone who values the security of their funds and expects respectful customer service.
0 replies
4 months ago
WORST CLAIM PROCESS - HOME INSURANCE
On a Sunday evening, a severe hailstorm and heavy rain caused significant damage to my property. Water flooded into the garage through the roof, leading to electrical failures that affected the garage door, gate motor, lights, and electric fence. This situation created a security breach at my home, necessitating immediate attention from my insurance provider, King Price. On Monday evening, after realizing the extent of the damage and the power failure, I contacted King Price to log a claim and report the emergency. Despite the urgency, I was informed the following day that there had been issues with reaching me, though this was the number they had previously used for all communications. I called King Price to inquire about the lack of response. I was told my number was unreachable, which was puzzling since they had contacted me before on this number. The claim was registered, but only a building assessor was assigned, not an electrician, despite the electrical emergency I reported. I was told the assessor's turnaround time was 2 hours. However, by 8 PM, no assessor had arrived. I was promised an electrician would arrive first thing in the morning; however, there was no show. By 12 PM, after speaking with Thuli, I was assured the electrician would arrive in an hour and 30 minutes. Nearly two hours later, Patricia Mabela from Digicall informed me an assessor was scheduled for February 2nd, not immediately. Kwanele from King Price Home Assist admitted a mistake—a plumber was logged instead of an electrician, despite the reported electrical emergency. When contacted, Steven from Designer Plus Dbn, the appointed electrician, stated he was unaware of the assignment. His unprofessional attitude suggested that King Price could appoint another service provider if I couldn't wait for him. My research into Designer Plus revealed questionable credibility, raising concerns about King Price's choice of service providers. The repeated delays, miscommunication, and unprofessional service raised concerns about my property's security and my family's safety. Thuli asked if I wanted to change service providers without assurance of a prompt resolution, prolonging the security breach for another night. The entire experience has been distressing. Given the deficient service and compromised safety, I am reconsidering my relationship with King Price Insurance. This incident has highlighted significant issues in King Price's emergency response and claim processing. The use of unreliable service providers and poor communication has not only delayed critical repairs but also jeopardized the security of my home and family. Immediate improvements in customer service and response protocols are necessary to restore trust and ensure client safety in future emergencies. Anyone that wants to take up their Insurance policy is at their own risk. Terrible claims process, yet when they want you to take up they policy they will be nice and friendly and contact you a hundred times.
3 replies
9 months ago
DO NOT INSURE WITH HOLLARD FUNERAL INSURANCE.
Ive had funeral policies with Hollard since 2014, they will increase premiums without notifying you, and till to date I do not have my policies on email or physically. Ive sent the numerous emails and made calls they say they will get back to me, but nothing. How do they deduct a premium that they withholding info of...its a ****. I am not just going to end here, I am taking this far. You take my payments and refuse to give me documents off, how? And why is that? There is no transparency at all. I want all my premiums for the years that Ive paid because I am not worth having documents and not even allowed to amend anything so they give me issues at claim stages. Nogal its my family funeral policies. I want out, I am tired of this.
1 reply
34 months ago
hydraulics refuses to refund my money and they do not have the item. ****MERS
I recently bought an item online from Hydraulics, and I received an email that the item was no longer available because of the size, and that they would refund me my money. Almost two weeks now a lady by the name Talia has been taking me from pillar to post claiming that my refund has been processed and I sent her emails requesting proof and even enquiring about my refund, she avoids my emails. I bought this item on the 15th August, Its the 25th and no word, my refund nothing, response to emails dololo. Hydraulics online are ****mers! do not buy there. I have take the decision to go raid the store and take anything for the value of my money because it does not look like I will ever get my refund anytime soon or ever.
1 reply
47 months ago
BAD SERVICE
By mistake I paid dstv R6000,00 instaed of R800,00 whilst I was busy with something else, when I realized this, I immediately called them and documents needed for this and they said they received the documents, a week later I do an follow up, they say no documents were submitted. Like really? and declined to give me my money back....This is my money that we are talking about. They keep saying the refund is captured, a week later its not. I have to keep waiting 7-14 working days. This refund is R5,200 that we talking about. I refuse to wait another 7 days, I want my money and cancelling this pathetic service provider.
1 reply
51 months ago
Bad Service, Order Not Received
Hi Placed an order for a carpet, No tracking information on my app, no calls from Superbalist, but now the order status says its been delivered, I have called Superbalist and emailed them but no response since the 14th March, its now the 21st. I want to know where this order was delivered and its been paid for. I want my refund because I have been a client for over 5years and now they not responding to my emails and I am not getting any response.
0 replies
67 months ago
Great Team.. .Excellent service...Awesome Vibez Words are not enough to express my gratitude.
I am writing to thank you for the quality of service provided by The Garden Venue - Asa and Lyle for Ntombi and Mzi's wedding on the 06th December 2020. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated during the planning of the wedding and on the day even, and the way you conduct business as a whole. It was so great of you to have us and thank you for all the hospitality. ASA & LYLE: I have no idea and no word to express my thankfulness....You went above and beyond, and I am touched and grateful. The wedding was undoubtedly lit and it looked gorgeous while carrying everything so perfectly. It was really great to be accompanied by you and your team Including Chef Phumlani. Thanks for hosting us. Keep up the awesome work...
1 reply
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)