TK
Theo K
Active since Feb 2018
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
WORST CLAIM PROCESS - HOME INSURANCE
On a Sunday evening, a severe hailstorm and heavy rain caused significant damage to my property. Water flooded into the garage through the roof, leading to electrical failures that affected the garage door, gate motor, lights, and electric fence. This situation created a security breach at my home, necessitating immediate attention from my insurance provider, King Price. On Monday evening, after realizing the extent of the damage and the power failure, I contacted King Price to log a claim and report the emergency. Despite the urgency, I was informed the following day that there had been issues with reaching me, though this was the number they had previously used for all communications. I called King Price to inquire about the lack of response. I was told my number was unreachable, which was puzzling since they had contacted me before on this number. The claim was registered, but only a building assessor was assigned, not an electrician, despite the electrical emergency I reported. I was told the assessor's turnaround time was 2 hours. However, by 8 PM, no assessor had arrived. I was promised an electrician would arrive first thing in the morning; however, there was no show. By 12 PM, after speaking with Thuli, I was assured the electrician would arrive in an hour and 30 minutes. Nearly two hours later, Patricia Mabela from Digicall informed me an assessor was scheduled for February 2nd, not immediately. Kwanele from King Price Home Assist admitted a mistake—a plumber was logged instead of an electrician, despite the reported electrical emergency. When contacted, Steven from Designer Plus Dbn, the appointed electrician, stated he was unaware of the assignment. His unprofessional attitude suggested that King Price could appoint another service provider if I couldn't wait for him. My research into Designer Plus revealed questionable credibility, raising concerns about King Price's choice of service providers. The repeated delays, miscommunication, and unprofessional service raised concerns about my property's security and my family's safety. Thuli asked if I wanted to change service providers without assurance of a prompt resolution, prolonging the security breach for another night. The entire experience has been distressing. Given the deficient service and compromised safety, I am reconsidering my relationship with King Price Insurance. This incident has highlighted significant issues in King Price's emergency response and claim processing. The use of unreliable service providers and poor communication has not only delayed critical repairs but also jeopardized the security of my home and family. Immediate improvements in customer service and response protocols are necessary to restore trust and ensure client safety in future emergencies. Anyone that wants to take up their Insurance policy is at their own risk. Terrible claims process, yet when they want you to take up they policy they will be nice and friendly and contact you a hundred times.
168 replies
7 months ago
DO NOT INSURE WITH HOLLARD FUNERAL INSURANCE.
Ive had funeral policies with Hollard since 2014, they will increase premiums without notifying you, and till to date I do not have my policies on email or physically. Ive sent the numerous emails and made calls they say they will get back to me, but nothing. How do they deduct a premium that they withholding info of...its a ****. I am not just going to end here, I am taking this far. You take my payments and refuse to give me documents off, how? And why is that? There is no transparency at all. I want all my premiums for the years that Ive paid because I am not worth having documents and not even allowed to amend anything so they give me issues at claim stages. Nogal its my family funeral policies. I want out, I am tired of this.
53 replies
30 months ago
Assisted by Keshia
Assisted by Keshia… Very polite, sweet and efficient.
131 replies
32 months ago
hydraulics refuses to refund my money and they do not have the item. ****MERS
I recently bought an item online from Hydraulics, and I received an email that the item was no longer available because of the size, and that they would refund me my money. Almost two weeks now a lady by the name Talia has been taking me from pillar to post claiming that my refund has been processed and I sent her emails requesting proof and even enquiring about my refund, she avoids my emails. I bought this item on the 15th August, Its the 25th and no word, my refund nothing, response to emails dololo. Hydraulics online are ****mers! do not buy there. I have take the decision to go raid the store and take anything for the value of my money because it does not look like I will ever get my refund anytime soon or ever.
132 replies
45 months ago
BAD SERVICE
By mistake I paid dstv R6000,00 instaed of R800,00 whilst I was busy with something else, when I realized this, I immediately called them and documents needed for this and they said they received the documents, a week later I do an follow up, they say no documents were submitted. Like really? and declined to give me my money back....This is my money that we are talking about. They keep saying the refund is captured, a week later its not. I have to keep waiting 7-14 working days. This refund is R5,200 that we talking about. I refuse to wait another 7 days, I want my money and cancelling this pathetic service provider.
134 replies
50 months ago
Bad Service, Order Not Received
Hi Placed an order for a carpet, No tracking information on my app, no calls from Superbalist, but now the order status says its been delivered, I have called Superbalist and emailed them but no response since the 14th March, its now the 21st. I want to know where this order was delivered and its been paid for. I want my refund because I have been a client for over 5years and now they not responding to my emails and I am not getting any response.
0 replies
65 months ago
Great Team.. .Excellent service...Awesome Vibez Words are not enough to express my gratitude.
I am writing to thank you for the quality of service provided by The Garden Venue - Asa and Lyle for Ntombi and Mzi's wedding on the 06th December 2020. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated during the planning of the wedding and on the day even, and the way you conduct business as a whole. It was so great of you to have us and thank you for all the hospitality. ASA & LYLE: I have no idea and no word to express my thankfulness....You went above and beyond, and I am touched and grateful. The wedding was undoubtedly lit and it looked gorgeous while carrying everything so perfectly. It was really great to be accompanied by you and your team Including Chef Phumlani. Thanks for hosting us. Keep up the awesome work...
56 replies
99 months ago
Bad Service, Delivery not on time, call centre agent attitude - 0rder 104864190
I made a Netflorist order on the 13 February 2018 to be delivery on the 14 February, 3 items all as one order, firstly the order was delivered a day late on the 15th February 2018, and 2 of the items were not delivered even the day later that it was, no communication received from Netflorist, I called their call center line and spoke to Princess Zondo who was incompetent and kept me on the phone for too long checking on their system my orders in bits and kept asking me what my order was with such attitude and lack of interest and kept making excuses about their system giving problems, Netflorist did not even send out an email apologizing or warning clients of their system problems as apparently it has been problematic for 4 days says Princess Zondo. So, according to my understanding Netflorist has been aware of this problem but kept letting clients make orders, trusted them to deliver on time but clearly that did not happen, This is unacceptable as it is not my first time ordering with Netflorist, I humbly expect and explanation as to why this has happened and I also request concise detail as well measures invoked to prevent such from repeating itself. A response in this regard is eagerly awaited. Kind Regards Theo Khorombi
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)