VT
Vanesa T
Active since Oct 2017
10
Reviews
0
Industries
Reviews
10 reviews20 months ago
Poor service and rude clientele
The worst customer service from Celine/Selina, shoe was bought 24 April 2024 and returned 17 July 2024. Now we’re told we can’t get a replacement because their factory fault has a 3 month period. The same period that hadn’t passed when the shoe was returned. Imagine repairing a R5000 shoe that was only worn twice. Very poor service and quality
0 replies
45 months ago
Poor Service
The Service at you Parow branch is pathetic. Only 3 tellers open, people wait for more than 30 minutes to be assisted.
0 replies
62 months ago
MTN INSURANCE IS SCAMMING ME
I have 2 insurances for iPhone 6s and iPhone XR, upon claiming your insurance is scamming me. Literally wanting to give me an iPhone SE 128gig as the replacement of iPhone 6s (insured for 15000) and replacing the iPhone XR 64gig (insured for R12961) with the very iPhone SE 64gig. Seriously this is daylight robbery. It's one thing having the iPhone SE as an option for the iPhone 62, but as a replacement for the iPhone XR is your business really serious. When asking the consultant what other options there are she's adamant there aren't any and only offered to outsource an iPhone XR after I refused to accept the iPhone SE. I asked the consultant named Ayanda to email me all of this as I want it writing. She opted to send me the policy documents which I already have, however no written communication of what was discussed on the phone. I have been sending a number of emails to your mtns claims calls center managed by admyntec and guess what? I receive no responses and only get something from them on upon me calling them. Which is also a very expensive exercise. Your insurance is robbing and that is quite evident.
0 replies
66 months ago
Unhappy customer
I logged a query on the 31/10/2020 of which a I received a turnaround time of 2-5 business days. On day 5 I requested feedback and to surprise I was advised of a longer period. On Monday the 9/11/202 I spoke to a Lady called Makhadzi Lithole who promised to have the matter escalated for of which I was happy with her assistance, she advised me of another turnaround time of 24-48 business hours. At around 10 am on Monday the 9/11/2020 I received an email from FNB PREMIUM that advised me of the same turnaround time provided by Makhadzi and in the email the agent was Nhlanhla Baba. I have tried to contact FNB via email for feedback on my query and have not received any response. Everyone is just MIA. I am so unhappy with the service I have received and am receiving from this institution. The emotional trauma you put your customers through when you ignore their queries and the resolution thereof. I will be taking the matter to the ombudsman because one cannot continue like this.
56 replies
66 months ago
Exceptional Service
I am quite happy with the service I have recieved from one of your consultants. She might not have resolved my query as it is still pending. However, the level of patience she had with me is exceptional. She was the ultimate for, she made my morning. Her name is Makhadzi Lithole, she deserves everything good that's coming to her.
56 replies
66 months ago
Poor service
I have had a horrible experience with your call center today. I have called 12 times and have received no resolution or assistance. Your agents are very quick to transfer a person with no assistance. I have sent you numerous emails as well and have not received any response. I am quite appalled by the level of service I have received from your company in the past 2 days.
112 replies
66 months ago
Poor customer service
I have been holding on the line for 47 minutes waiting for your consultant to get back to me. It seems like this is a tactic they use when they do not know what to say to a customer regarding their query. I am very disappointed as I have always held this bank at a high regard.
56 replies
67 months ago
Toys R Us is scamming people with lower prices on the shelves but pay more at the till
Good day I would like to put in a complaint as I am really disappointed in the Toys R Us store in Canal Walk Cape Town. We went there on Thursday 1/10/2020 to buy my son a walking assistant. There were 2 different types to choose from, one from R699 and one from R499. We chose the One of R499 and at the till it was R899. We mentioned to the cashier that this is not the price on the shelf, and She brought us the price on the shelf which was R499. She then saw that the barcode differs from the item to the price it was marked. She then called what I think is the manager who indicated the price on the shelf was detachable and I asked is she try to say I switch them? She then said that we should pay R899 because the barcodes differ. I was also made attent that there is a notice on some of the shelves in the shop that you as the customer should compare the price and barcode of each item you buy from the store, to make sure it is correct and to avoid disappointment. This is the first shop that I ever saw that you as the customer should check everything you buy….that is just ridiculous. According to the CPA, the client is supposed to pay the price as marked on the shelf, but they refused. The lady got agitated and became irritable with me. After they confirmed that I should pay the more expensive price, I left EVERYTHING I intended to buy and left the shop….never to return again. I find this really disappointing and will not recommend any of my friends to support Toys R Us again. Kind regards V Titu
0 replies
92 months ago
Drivers are thieves
My trip costed R110 and upon arriving at the destination the driver continued with the trip to his destination. Due to this I was billed R186. Your drivers are thieves. Just because a person does a card payment you over charge them.
0 replies
104 months ago
Disrespectful contact center agents
I am quite appalled by the level of service that is rendered by you contact center agents. One employee named Gift (Card Collection department) opted to drop the phone whilst I was talking to him, because I questioned him as to why he was answering me haphazardly without even verifying my details and opening up account details in order to reference what I was questioning him about.
61 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)