Delayed order and professional service

I placed an order with Hydraulics on 30 November 2025, and today is 12 December 2025. Since placing the order, the status has remained “Order Placed” with no updates whatsoever.

I have attempted to follow up via email multiple times, but I have received no response, which is extremely unprofessional. I need clear communication regarding why my order is delayed and when I can expect delivery.

This level of service is unacceptable, and I expect a prompt resolution