Poor service and rude clientele

The worst customer service from Celine/Selina, shoe was bought 24 April 2024 and returned 17 July 2024. Now we’re told we can’t get a replacement because their factory fault has a 3 month period. The same period that hadn’t passed when the shoe was returned. Imagine repairing a R5000 shoe that was only worn twice. Very poor service and quality