Moffett on Main Pre-Owned good at selling car but no pride in after sale services

I purchased a vehicle from Moffett On Main Pre-Owned in July and received the car 15 July 2025, on 16 July 2025 I informed the sales person of a rattle in the driver door, rear tyres are basically done and the tailgate door unlatch while driving.

The sales person informed me that I must take into account the year model and millage, it was a 2018 year model and only about 101 000km on the clock and that I must close the tailgate door correctly as this could happen if I do not close properly. Please bare in mind that the dashboard does not indicate the door is open when starting the car to drive to town, while driving the dashboard signals that the door is now open.

They could not deliver the vehicle quick enough after I mentioned the issues they only had excuses of how they do not have drivers to collect the vehicle. We had to drive to PE and drop off the car at MOM Pre-Owned.

The sales person in formed met that they can't find anything wrong with the tailgate door and can't find anything wrong with the driver door rattle and that the tyres was fine when they put the car through roadworthy. I asked them to open the driver door to check everything on the inside (the was a loose component) and I asked them to replace the lock mechanism as there might be issues with the lock or latch mechanism. They said they have made adjustments and I should test this first as this did not happen when the drove the car.

I had to go back to town to collect the car, 2 days later the unlatched again and I told my father about this and he had a look and the mechanism was dirty and cause the issue. If they only put the time and effort into my concerns they put into selling cars they could have sorted this out. They did not car that I was a lady in a car and the tailgate door unlatches and I have to stop next to the road to open and close the door in the world we live in today.

While my father was attending to the lock mechanism on 8 September 2025, he saw that the tailgate door was cracked on the edge of the door close the the handle. I reported this to the sales person and yet again the sales person only had excuses. I told them I can't not have a car and they must issue one for me while the tailgate door is being fixed, this happened 3 times and still the tailgate door has a crack. The las time I got my car back on the 7 November 2025 the door was still cracked.

Now they have decided to ignore me and not respond to my messages, so may things happened this is probably not even everything. This is not a dealership I will recommend to anyone or ever make use of again.