MoMo
Unclaimed Business
|1.3|7 Reviews (last 12 months)|This business does not respond to reviews
MoMo
Unclaimed Business
|1.3
7 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, MoMo is facing significant customer experience challenges, with users consistently raising concerns about funds not reflecting after cash-ins, cash-outs, or debit card transactions. A recurring theme involves missing voucher PINs for Nedbank ATM withdrawals and prolonged delays in resolving queries. Customers frequently express frustration with support, citing repeated 72-hour wait cycles, unresponsive managers, and unresolved reference numbers. Some mention account blocking issues affecting business payments, while others note difficulties upgrading accounts. The overall tone reflects deep dissatisfaction with both transactional reliability and customer service responsiveness.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSK
Siyethemba K
1 reviews | Active since Jul 2023
28 Mar 2026, 21:11
CASH IN NOT REFLECTING
Hello Momo I would like to know when i am getting my money i Cash in on momo app two times first was R350 the second was R300 both those transactions don't reflect ony momo acc app when i send them an email im being given a run around with my money guys no one is willing to help since friday the 27th March they haven't release my money to the app please stop trying to ***** we don't have money And this is not a good customer service you giving this also has the power to build or destroy your business
Helpful (0)
|Replies (0)SK
Siyethemba K
1 reviews | Active since Jul 2023
28 Mar 2026, 21:11
CASH IN NOT REFLECTING
Hello Momo I would like to know when i am getting my money i Cash in on momo app two times first was R350 the second was R300 both those transactions don't reflect ony momo acc app when i send them an email im being given a run around with my money guys no one is willing to help since friday the 27th March they haven't release my money to the app please stop trying to ***** we don't have money And this is not a good customer service you giving this also has the power to build or destroy your business
0
Replies (0)SG
Shamiel G
1 reviews | Active since Jun 2010
6 Dec 2025, 14:33
No SMS pin to withdraw cash. No feedback from Momo
On 2 December I requested a cash-out of R2 500 from the Momo app. I received a confirmation SMS stating that I would receive the PIN needed to withdraw the cash from a Nedbank ATM. However, no PIN ever arrived. I logged a complaint on 3 December and was promised the PIN, but three days later I have still not received it. This delay is unacceptable and is negatively impacting my cash flow.
Helpful (0)
|Replies (0)SG
Shamiel G
1 reviews | Active since Jun 2010
6 Dec 2025, 14:33
No SMS pin to withdraw cash. No feedback from Momo
On 2 December I requested a cash-out of R2 500 from the Momo app. I received a confirmation SMS stating that I would receive the PIN needed to withdraw the cash from a Nedbank ATM. However, no PIN ever arrived. I logged a complaint on 3 December and was promised the PIN, but three days later I have still not received it. This delay is unacceptable and is negatively impacting my cash flow.
0
Replies (0)MD
MN
Mamorena N
1 reviews | Active since May 2021
17 Oct 2025, 12:42
Momo mobile money
HelloPeter i need your help urgently,i cashed in R1500 on my momo account last week Saturday cashed out using Nedbank cash send, it didnt send me voucher number and pin as it used to. On Tuesday i contacted MTN they told me money will reflect back to my account within 3 days, i called them again today they telling me to wait up until Sunday. I cant wait that long because im using that money for my business since its approaching weekend. The reference number they gave me its ***. Its not the first time im experiencing this issue,please help.
Helpful (0)
|Replies (0)MN
Mamorena N
1 reviews | Active since May 2021
17 Oct 2025, 12:42
Momo mobile money
HelloPeter i need your help urgently,i cashed in R1500 on my momo account last week Saturday cashed out using Nedbank cash send, it didnt send me voucher number and pin as it used to. On Tuesday i contacted MTN they told me money will reflect back to my account within 3 days, i called them again today they telling me to wait up until Sunday. I cant wait that long because im using that money for my business since its approaching weekend. The reference number they gave me its ***. Its not the first time im experiencing this issue,please help.
0
Replies (0)MM