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MoMo
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, MoMo receives overwhelmingly negative feedback centred on failed cash-out transactions and missing funds. Customers repeatedly report money being deducted from bank accounts or MoMo wallets without reflecting correctly, with Nedbank ATM voucher PINs never arriving. The complaint resolution process frustrates users, who describe repeated 72-hour waiting periods, multiple reference numbers, and unresponsive supervisors. Additional concerns include blocked accounts after legitimate business payments, missing lotto confirmation numbers, and a merchant device that fails to deliver promised prepaid services. Overall, trust in the platform is severely eroded.
Performance(last 12 months):
TrustIndex
0
Â
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|12 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(9.1%)
2(9.1%)
1(81.8%)
5(0%)
4(0%)
3(9.1%)
2(9.1%)
1(81.8%)
Frequently Asked Questions About MoMo
Based on recent customer reviews, MoMo receives overwhelmingly negative feedback centred on failed cash-out transactions and missing funds. Customers repeatedly report money being deducted from bank accounts or MoMo wallets without reflecting correctly, with Nedbank ATM voucher PINs never arriving. The complaint resolution process frustrates users, who describe repeated 72-hour waiting periods, multiple reference numbers, and unresponsive supervisors. Additional concerns include blocked accounts after legitimate business payments, missing lotto confirmation numbers, and a merchant device that fails to deliver promised prepaid services. Overall, trust in the platform is severely eroded.
MoMo has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked MoMo across 59 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSG
Shamiel G
1 reviews | Active since Jan 2020
6 Dec 2025, 12:33
No SMS pin to withdraw cash. No feedback from Momo
On 2 December I requested a cash-out of R2 500 from the Momo app. I received a confirmation SMS stating that I would receive the PIN needed to withdraw the cash from a Nedbank ATM. However, no PIN ever arrived. I logged a complaint on 3 December and was promised the PIN, but three days later I have still not received it. This delay is unacceptable and is negatively impacting my cash flow.
Helpful (0)
|Replies (0)SG
Shamiel G
1 reviews | Active since Jan 2020
6 Dec 2025, 12:33
No SMS pin to withdraw cash. No feedback from Momo
On 2 December I requested a cash-out of R2 500 from the Momo app. I received a confirmation SMS stating that I would receive the PIN needed to withdraw the cash from a Nedbank ATM. However, no PIN ever arrived. I logged a complaint on 3 December and was promised the PIN, but three days later I have still not received it. This delay is unacceptable and is negatively impacting my cash flow.
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Replies (0)MD
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Mamorena N
1 reviews | Active since Jan 2020
17 Oct 2025, 10:42
Momo mobile money
HelloPeter i need your help urgently,i cashed in R1500 on my momo account last week Saturday cashed out using Nedbank cash send, it didnt send me voucher number and pin as it used to. On Tuesday i contacted MTN they told me money will reflect back to my account within 3 days, i called them again today they telling me to wait up until Sunday. I cant wait that long because im using that money for my business since its approaching weekend. The reference number they gave me its 6448211. Its not the first time im experiencing this issue,please help.
Helpful (0)
|Replies (0)MN
Mamorena N
1 reviews | Active since Jan 2020
17 Oct 2025, 10:42
Momo mobile money
HelloPeter i need your help urgently,i cashed in R1500 on my momo account last week Saturday cashed out using Nedbank cash send, it didnt send me voucher number and pin as it used to. On Tuesday i contacted MTN they told me money will reflect back to my account within 3 days, i called them again today they telling me to wait up until Sunday. I cant wait that long because im using that money for my business since its approaching weekend. The reference number they gave me its 6448211. Its not the first time im experiencing this issue,please help.
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Mazwi M
1 reviews | Active since Jan 2020
8 Aug 2025, 13:01
Mtm momo they refusin with my money pls help
I paid my 6 employees a sum of 108,000 I paid them by cashing in from makro Woodmead ok the 24th of June 2025, the people I paid they recieved notifications that the money came in,but upon them getting their money mtn Momo blocked their accounts and said it’s comfirmed *****.i called mtn momo and they asked me for affidavits proof of payments and forth by they refusing to give me my money back and giving me stories every day the managers and supervisors they run away when I call and demand why is my money not being unblocked Lwazi Ngoma the supervisor or manger always run away Whn I asked him to call Me back and update me on the updates of my moneys but they claim to be in the meetings always and they say they cnt help me pls Hello Peter help me or should I sue these people
Helpful (0)
|Replies (0)MM
Mazwi M
1 reviews | Active since Jan 2020
8 Aug 2025, 13:01
Mtm momo they refusin with my money pls help
I paid my 6 employees a sum of 108,000 I paid them by cashing in from makro Woodmead ok the 24th of June 2025, the people I paid they recieved notifications that the money came in,but upon them getting their money mtn Momo blocked their accounts and said it’s comfirmed *****.i called mtn momo and they asked me for affidavits proof of payments and forth by they refusing to give me my money back and giving me stories every day the managers and supervisors they run away when I call and demand why is my money not being unblocked Lwazi Ngoma the supervisor or manger always run away Whn I asked him to call Me back and update me on the updates of my moneys but they claim to be in the meetings always and they say they cnt help me pls Hello Peter help me or should I sue these people
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Replies (0)TK
THULANI K
1 reviews | Active since Jan 2020
21 Jul 2025, 18:15
Mtn momo
I have been playing lotto or powerball using momo app. They do deduct the money my momo account of the random numbers I played but they don't sent me the numbers as a proof that I played I tried contacting them via email but they never attended to the matter it's pure ******* because we don't even know weather we have winnings or not and how many more people who are experiencing the same thing and they just take it for granted when I query I have emails as a proof of my complaints but they don't come back to resolve the matter
Helpful (0)
|Replies (0)TK
THULANI K
1 reviews | Active since Jan 2020
21 Jul 2025, 18:15
Mtn momo
I have been playing lotto or powerball using momo app. They do deduct the money my momo account of the random numbers I played but they don't sent me the numbers as a proof that I played I tried contacting them via email but they never attended to the matter it's pure ******* because we don't even know weather we have winnings or not and how many more people who are experiencing the same thing and they just take it for granted when I query I have emails as a proof of my complaints but they don't come back to resolve the matter
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Replies (0)CV
Cameron V
1 reviews | Active since Jan 2020
20 Jul 2025, 09:33
momo sucks and are the worst
the absolute worst service ever waiting 5 dayws for my money they send an sms with transaction id but want me to send proof the app didnt capture the with held transcation they unproffesionel and not helpfull dont sign up you better of with out them
Helpful (0)
|Replies (0)CV
Cameron V
1 reviews | Active since Jan 2020
20 Jul 2025, 09:33
momo sucks and are the worst
the absolute worst service ever waiting 5 dayws for my money they send an sms with transaction id but want me to send proof the app didnt capture the with held transcation they unproffesionel and not helpfull dont sign up you better of with out them
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Replies (0)KV
Kaylinn V
1 reviews | Active since Jan 2020
14 Jul 2025, 15:31
There is no real help here.
I don't know what the problem is but I have been trying to upgrade my account for the past week with no luck. The customer service didn't help at all, saying that it's my signal but my upgrade was submitted successfully with no approval.
Helpful (0)
|Replies (0)KV
Kaylinn V
1 reviews | Active since Jan 2020
14 Jul 2025, 15:31
There is no real help here.
I don't know what the problem is but I have been trying to upgrade my account for the past week with no luck. The customer service didn't help at all, saying that it's my signal but my upgrade was submitted successfully with no approval.
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Replies (0)