Bad service ever

The worst customer service ever, we bought building materials yesterday and specifically asked for it to be delivered by 8:30, they agreed, when we called around to 9, we where told that the truck is on its way, when we called again at 9 Jaque told us its not his problem, that he was not going to answer to us and dropped the phone while we were still talking, when the truck finally arrived they informed us that they were instructed to deliver first at a different location, Jacque was extremely rude and not apologetic.