MH
Monarch hardware
Unclaimed Business
MH
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Ntosh N
1 reviews | Active since Jan 2020
10 Sept 2021, 07:44
Bad service ever
The worst customer service ever, we bought building materials yesterday and specifically asked for it to be delivered by 8:30, they agreed, when we called around to 9, we where told that the truck is on its way, when we called again at 9 Jaque told us its not his problem, that he was not going to answer to us and dropped the phone while we were still talking, when the truck finally arrived they informed us that they were instructed to deliver first at a different location, Jacque was extremely rude and not apologetic.
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Ntosh N
1 reviews | Active since Jan 2020
10 Sept 2021, 07:44
Bad service ever
The worst customer service ever, we bought building materials yesterday and specifically asked for it to be delivered by 8:30, they agreed, when we called around to 9, we where told that the truck is on its way, when we called again at 9 Jaque told us its not his problem, that he was not going to answer to us and dropped the phone while we were still talking, when the truck finally arrived they informed us that they were instructed to deliver first at a different location, Jacque was extremely rude and not apologetic.
0
Replies (0)CH
Cherise H
1 reviews | Active since Jan 2020
28 Oct 2020, 10:45
BAD SERVICE!!!!!!!!!!!!!!!
Worst customer service EVER!!!!!!!! Rude staff member by the name of Conrad feels it acceptable to scream and shout and proceed to slam the phone down in my ear, when when I question why the delivery has not arrived when it was promised a day before.
Helpful (0)
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Cherise H
1 reviews | Active since Jan 2020
28 Oct 2020, 10:45
BAD SERVICE!!!!!!!!!!!!!!!
Worst customer service EVER!!!!!!!! Rude staff member by the name of Conrad feels it acceptable to scream and shout and proceed to slam the phone down in my ear, when when I question why the delivery has not arrived when it was promised a day before.
0
Replies (0)BM
Beuran M
1 reviews | Active since Jan 2020
5 Sept 2018, 15:32
Digusted by Monarch Hardware Alexandra Customer Service
Today I had the worse experience as I have been buying my building material at monarch I bout 3 doors at monarch to the value of 2000 each out of the two 2 was skew a**** return regarding the skewness of the door they rather blamed the supplier which is Loftus saying they.are at fault instead of trying to solve the issue when we insisted we want another door the manager Babsey rather advice we take our money back with attitude they gave me a number of Ducan which is their supplier and he advised that the door will not be replaced yet there is a 5 year warranty on the door their service was absolutely appauling and their customer service was disgusting
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Beuran M
1 reviews | Active since Jan 2020
5 Sept 2018, 15:32
Digusted by Monarch Hardware Alexandra Customer Service
Today I had the worse experience as I have been buying my building material at monarch I bout 3 doors at monarch to the value of 2000 each out of the two 2 was skew a**** return regarding the skewness of the door they rather blamed the supplier which is Loftus saying they.are at fault instead of trying to solve the issue when we insisted we want another door the manager Babsey rather advice we take our money back with attitude they gave me a number of Ducan which is their supplier and he advised that the door will not be replaced yet there is a 5 year warranty on the door their service was absolutely appauling and their customer service was disgusting
0
Replies (0)BS
BENTLY S
1 reviews | Active since Jan 2020
20 Dec 2016, 17:22
They don't know how to measure cubic metres
<p>I bought 2 m3 of stone, the first cubic metre i got 14 wheelbarrows and the second i got twelve. When i complained they told me it was correct when it is actually supposed to be 20 ask any quantity surveyor. </p> <p> </p> <p>They are liars and cheats and this is disgusting </p>
Helpful (0)
|Replies (0)BS
BENTLY S
1 reviews | Active since Jan 2020
20 Dec 2016, 17:22
They don't know how to measure cubic metres
<p>I bought 2 m3 of stone, the first cubic metre i got 14 wheelbarrows and the second i got twelve. When i complained they told me it was correct when it is actually supposed to be 20 ask any quantity surveyor. </p> <p> </p> <p>They are liars and cheats and this is disgusting </p>
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Replies (0)