POOR SERVICE- MONASH

MSA- MONASH SA IN KRUGERDORP TAKE PEOPLE FOR GRANT HOW ON EARTH DO THEY GET A FELLOW STUDENT TO LECTURE FIRST YEAR FOR PROGRAMMING I BEEN ASKING MY DAUGTHER FOR HE SEMESTER RESULT TODAY IT CAME OUT THEY DONT HAVE A LECTURE FOR THE TYPE ON MONEY WE PAY THIS IS TOTAL WRONG ARE WE GOING TO GET REFUNDED FOR THE PROGRAMMING SUBJECT?