MONATE GAME LODGE WILL NOT REFUND YOU!

MONATE GAME LODGE WILL NOT REFUND YOU! We attended a wedding at Monate in January 2025. We had credit for two rooms that we booked extra, but then contacted Monate on 27 November 2024 (5 weeks before the wedding) to let them know the persons could not attend the wedding anymore. Monate then made the rooms immediately available for other family and friends, because the accommodation were fully booked. The two rooms were then taken over by my family and they paid for the rooms themselves (Monate did not suffer any loss, as the rooms were then booked immediately). We then used some of the credit at the bar and on the day of departure, I went to the office to enquire about the outstanding credit balance. Karabo said they will EFT us the credit as they are not allowed to credit via the card machine or cash. We left the premises and then sent the banking details to Monate via e-mail, which they then rep**** and said they unfortunately can not refund us, AFTER Karabo said they will refund us the Sunday that we left. Karabo then e-mailed me and said she will pay the refund with her own money. Till this date, I haven't received any refund. If they told us on the day that they are not able to refund us, we would have spent the money that afternoon at Monate's restaurant or at the curio shop. This is an absolute disgrace, if anyone plans to visit Monate, do not pay them any money in advance, you will definitely not get your money back!