ML
Monate Lodge
Unclaimed Business
ML
Monate Lodge
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNvdM
Nadine van der Merwe
1 reviews | Active since Jan 2020
12 Mar 2025, 11:33
MONATE GAME LODGE WILL NOT REFUND YOU!
MONATE GAME LODGE WILL NOT REFUND YOU! We attended a wedding at Monate in January 2025. We had credit for two rooms that we booked extra, but then contacted Monate on 27 November 2024 (5 weeks before the wedding) to let them know the persons could not attend the wedding anymore. Monate then made the rooms immediately available for other family and friends, because the accommodation were fully booked. The two rooms were then taken over by my family and they paid for the rooms themselves (Monate did not suffer any loss, as the rooms were then booked immediately). We then used some of the credit at the bar and on the day of departure, I went to the office to enquire about the outstanding credit balance. Karabo said they will EFT us the credit as they are not allowed to credit via the card machine or cash. We left the premises and then sent the banking details to Monate via e-mail, which they then rep**** and said they unfortunately can not refund us, AFTER Karabo said they will refund us the Sunday that we left. Karabo then e-mailed me and said she will pay the refund with her own money. Till this date, I haven't received any refund. If they told us on the day that they are not able to refund us, we would have spent the money that afternoon at Monate's restaurant or at the curio shop. This is an absolute disgrace, if anyone plans to visit Monate, do not pay them any money in advance, you will definitely not get your money back!
Helpful (0)
|Replies (0)NvdM
Nadine van der Merwe
1 reviews | Active since Jan 2020
12 Mar 2025, 11:33
MONATE GAME LODGE WILL NOT REFUND YOU!
MONATE GAME LODGE WILL NOT REFUND YOU! We attended a wedding at Monate in January 2025. We had credit for two rooms that we booked extra, but then contacted Monate on 27 November 2024 (5 weeks before the wedding) to let them know the persons could not attend the wedding anymore. Monate then made the rooms immediately available for other family and friends, because the accommodation were fully booked. The two rooms were then taken over by my family and they paid for the rooms themselves (Monate did not suffer any loss, as the rooms were then booked immediately). We then used some of the credit at the bar and on the day of departure, I went to the office to enquire about the outstanding credit balance. Karabo said they will EFT us the credit as they are not allowed to credit via the card machine or cash. We left the premises and then sent the banking details to Monate via e-mail, which they then rep**** and said they unfortunately can not refund us, AFTER Karabo said they will refund us the Sunday that we left. Karabo then e-mailed me and said she will pay the refund with her own money. Till this date, I haven't received any refund. If they told us on the day that they are not able to refund us, we would have spent the money that afternoon at Monate's restaurant or at the curio shop. This is an absolute disgrace, if anyone plans to visit Monate, do not pay them any money in advance, you will definitely not get your money back!
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Replies (0)ME
Michael E
1 reviews | Active since Jan 2020
26 Nov 2019, 12:17
expectations were FAR BEYOND exceeded
I would highly recommend Monate Game Lodge. It is an Awesome “Bush Getaway” perfect for couples. My wife and I recently stayed at Monate for our Wedding Anniversary. We didn't have a lot to spend. In fact, we were there on one of their "Winter Promotions" so we had very standard expectations. You know, a basic hotel room with bed, coffie station and on-suite bathroom. Nothing fancy… I am Glad to say, we were totally wrong! Our expectations were FAR BEYOND exceeded. We received the friendliest Welcome from Phindile and Tom upon our arrival. A “welcome” glass of champagne while we check-in and pleasant conversation about our trip. They informed us that unfortunately we were their only guests for the duration of our stay. Now normally most other accommodation venues would simply have told us that due to the fact we were the only guests, they would not be able to provide us with the full services and included activities. Not Monate. They bent over backwards to accommodate us. Upgrading our accommodations and making every event and experience an intimate and special occasion. We were taken on our Game drive by the Very Knowledgeable ranger Andreas. He made it very informative and fun. He genuinely friendly and had many humorous stories to share. We were treated to an intimate dinners for two in the Caves and the Boma, where our server Bongani waited on us Hand-&-Foot. Which he continued to do for the entire duration of our stay. The world definitely needs more people like Bongani. He truly went above and beyond! Every meal was beautifully prepared and looked so good it was almost a shame to eat it. Their Chef Khumo made every dish to the highest standards. From the Exotic Ox tail to the simplest thing like “Braai Vleis”. It was done to perfection! There is also the two ladies from the Spa, whose names have unfortunately escaped my “over relaxed mind” It was such a Beautiful, Blissful and Relaxing experience. I would definitely recommend it to anyone. Then finally, the unsung Hero's of the Hospitality industry. All the Cleaning, Grounds Keeping and Transportation staff. All of them working in the background to keep the lodge running and looking tip top. Every person we encountered was friendly and accommodating. This is definitely a place We'll be returning to.
Helpful (0)
|Replies (0)ME
Michael E
1 reviews | Active since Jan 2020
26 Nov 2019, 12:17
expectations were FAR BEYOND exceeded
I would highly recommend Monate Game Lodge. It is an Awesome “Bush Getaway” perfect for couples. My wife and I recently stayed at Monate for our Wedding Anniversary. We didn't have a lot to spend. In fact, we were there on one of their "Winter Promotions" so we had very standard expectations. You know, a basic hotel room with bed, coffie station and on-suite bathroom. Nothing fancy… I am Glad to say, we were totally wrong! Our expectations were FAR BEYOND exceeded. We received the friendliest Welcome from Phindile and Tom upon our arrival. A “welcome” glass of champagne while we check-in and pleasant conversation about our trip. They informed us that unfortunately we were their only guests for the duration of our stay. Now normally most other accommodation venues would simply have told us that due to the fact we were the only guests, they would not be able to provide us with the full services and included activities. Not Monate. They bent over backwards to accommodate us. Upgrading our accommodations and making every event and experience an intimate and special occasion. We were taken on our Game drive by the Very Knowledgeable ranger Andreas. He made it very informative and fun. He genuinely friendly and had many humorous stories to share. We were treated to an intimate dinners for two in the Caves and the Boma, where our server Bongani waited on us Hand-&-Foot. Which he continued to do for the entire duration of our stay. The world definitely needs more people like Bongani. He truly went above and beyond! Every meal was beautifully prepared and looked so good it was almost a shame to eat it. Their Chef Khumo made every dish to the highest standards. From the Exotic Ox tail to the simplest thing like “Braai Vleis”. It was done to perfection! There is also the two ladies from the Spa, whose names have unfortunately escaped my “over relaxed mind” It was such a Beautiful, Blissful and Relaxing experience. I would definitely recommend it to anyone. Then finally, the unsung Hero's of the Hospitality industry. All the Cleaning, Grounds Keeping and Transportation staff. All of them working in the background to keep the lodge running and looking tip top. Every person we encountered was friendly and accommodating. This is definitely a place We'll be returning to.
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