TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Takes orders and client’s monies and then disappoints that a few days before their big events. Hides behind being a Christian and using God’s name to gaslight people that she ****med. She then boasts to the same clients that she gives horrible service to and blocks them without paying them back. If it was possible to not even waste the one start on her, I would give her no stars.
1 reviews | Active since Jan 2020
Takes orders and client’s monies and then disappoints that a few days before their big events. Hides behind being a Christian and using God’s name to gaslight people that she ****med. She then boasts to the same clients that she gives horrible service to and blocks them without paying them back. If it was possible to not even waste the one start on her, I would give her no stars.
1 reviews | Active since Jan 2020
Very poor service, in May I made an order, sent size and measurements but when I went to collect the dress it was the wrong size. It was a real inconvenience because I had to go to her seamstress in hillcrest to get the dress altered and she blamed me for ordering the dress a week before the event yet she agreed to do it in a weeks notice. I would not recommend her she's very unprofessional, undermines clients and not trust worthy
1 reviews | Active since Jan 2020
Very poor service, in May I made an order, sent size and measurements but when I went to collect the dress it was the wrong size. It was a real inconvenience because I had to go to her seamstress in hillcrest to get the dress altered and she blamed me for ordering the dress a week before the event yet she agreed to do it in a weeks notice. I would not recommend her she's very unprofessional, undermines clients and not trust worthy
1 reviews | Active since Jan 2020
She does not even deserve a rating! Order was paid with measurements send to her on the 29th November 2023, order was received on the 8th January 2024! She had confirmed that she would send the dress on the week of the 15th of December 2023 despite it being a public holiday. She told me some unbelievable stories about being summoned by her mother for an urgent meeting on the day of delivery. When I stated that I felt unfairly treated as a client, she pulled out of delivering and canceled on delivering as she had promised. PLACE AN ORDER AT YOUR OWN RISK!
1 reviews | Active since Jan 2020
She does not even deserve a rating! Order was paid with measurements send to her on the 29th November 2023, order was received on the 8th January 2024! She had confirmed that she would send the dress on the week of the 15th of December 2023 despite it being a public holiday. She told me some unbelievable stories about being summoned by her mother for an urgent meeting on the day of delivery. When I stated that I felt unfairly treated as a client, she pulled out of delivering and canceled on delivering as she had promised. PLACE AN ORDER AT YOUR OWN RISK!
1 reviews | Active since Jan 2020
They don't even deserve any star. People always saying support black small businesses. I ordered two dresses 8 june received them 17 June and they where too big I returned them the next day 18 for an exchange as there is no refund policy. 21 June the owner Nomonde called me to say my replacement dresses where couriered a day before. I waited for the dresses 06 july I sent her email no reply 09july sent her another email with no response I called the office with no response. Sent her a private message on Instagram 19 july asking what happened to my replacement dresses. She told me her shop was in town next to looted shops. I told her my order was out before the Riots started as she called my on 21june and told me that. She then promised to refund me in full since she didn't meet her terms and conditions. 21 july she told me she has refunded me 25 I send her another message telling her to send me proof of payment as I haven't received my payment. She sad the money will clear Monday 26 july. Today Monday 26 july still no money send her another message asking what game she's playing. She called and told me she doesn't owe me R100k but R2k and I should stop harassing her for small change and that she too has lawyers. I am very disgusted with the lack of customer service and the nerve to call me and insult me instead of fulfilling her promise. Monde Le Grand sucks and as a researcher of companies i am very disgusted with Nomondes behavior
1 reviews | Active since Jan 2020
They don't even deserve any star. People always saying support black small businesses. I ordered two dresses 8 june received them 17 June and they where too big I returned them the next day 18 for an exchange as there is no refund policy. 21 June the owner Nomonde called me to say my replacement dresses where couriered a day before. I waited for the dresses 06 july I sent her email no reply 09july sent her another email with no response I called the office with no response. Sent her a private message on Instagram 19 july asking what happened to my replacement dresses. She told me her shop was in town next to looted shops. I told her my order was out before the Riots started as she called my on 21june and told me that. She then promised to refund me in full since she didn't meet her terms and conditions. 21 july she told me she has refunded me 25 I send her another message telling her to send me proof of payment as I haven't received my payment. She sad the money will clear Monday 26 july. Today Monday 26 july still no money send her another message asking what game she's playing. She called and told me she doesn't owe me R100k but R2k and I should stop harassing her for small change and that she too has lawyers. I am very disgusted with the lack of customer service and the nerve to call me and insult me instead of fulfilling her promise. Monde Le Grand sucks and as a researcher of companies i am very disgusted with Nomondes behavior
1 reviews | Active since Jan 2020
I Bought an Item from their website on the 27th of April 2021 which was supposed to be delivered within a few days, its now been 6 weeks after numerous unanswered emails and Instagram's still have not received my order, I am extremely disappointed!!!
1 reviews | Active since Jan 2020
I Bought an Item from their website on the 27th of April 2021 which was supposed to be delivered within a few days, its now been 6 weeks after numerous unanswered emails and Instagram's still have not received my order, I am extremely disappointed!!!
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