Financial Stress

I am extremely disappointed with FNB’s Forex > MoneyGram service. On the app, FNB still offers the “Cash Pick-Up 10 Minute Service” for Australia, even though MoneyGram stopped this service over 2 years ago. My recipient cannot collect the funds, and I am being sent in circles—FNB tells me to contact MoneyGram, and MoneyGram refers me back to FNB. This has caused severe inconvenience and financial stress. My suggested resolution is simple: please change the delivery option to a bank account so the recipient can access the funds. If this is not urgently resolved, I will have no choice but to escalate the matter to the Ombudsman for Banking Services.