JD
Jerome D
Active since Jul 2020
7
Reviews
0
Industries
Reviews
7 reviews8 months ago
Financial Stress
I am extremely disappointed with FNB’s Forex > MoneyGram service. On the app, FNB still offers the “Cash Pick-Up 10 Minute Service” for Australia, even though MoneyGram stopped this service over 2 years ago. My recipient cannot collect the funds, and I am being sent in circles—FNB tells me to contact MoneyGram, and MoneyGram refers me back to FNB. This has caused severe inconvenience and financial stress. My suggested resolution is simple: please change the delivery option to a bank account so the recipient can access the funds. If this is not urgently resolved, I will have no choice but to escalate the matter to the Ombudsman for Banking Services.
0 replies
8 months ago
Financial Stress
I am extremely disappointed with FNB’s Forex > MoneyGram service. On the app, FNB still offers the “Cash Pick-Up 10 Minute Service” for Australia, even though MoneyGram stopped this service over 2 years ago. My recipient cannot collect the funds, and I am being sent in circles—FNB tells me to contact MoneyGram, and MoneyGram refers me back to FNB. This has caused severe inconvenience and financial stress. My suggested resolution is simple: please change the delivery option to a bank account so the recipient can access the funds. If this is not urgently resolved, I will have no choice but to escalate the matter to the Ombudsman for Banking Services.
53 replies
43 months ago
VFS Global Ignoring My Request for a Refund
At the beginning of June, my wife and I submitted applications with VFS Global. Before submitting applications we checked the VFS website and phoned the call center to find out the exact documents that were needed for the application. Sadly when we arrived at VFS, they sent us back 4 times because of incorrect information that they had given us. This resulted in paying and submitting a wrong application in the process. However, we ended up paying again to submit a correct application. Towards the end of June I initiated the process of the refund through the website. There was no feedback at all. After calling The VFS call center staff said I should email their supervisor (brucel@vfsglobal.com) but my emails have been ignored and this is now more than 2 months of waiting. I'm not happy about this because I need my refund.
133 replies
48 months ago
Extremely Overcharged By Thrifty for Valet
On Sunday I returned your vehicle and was surprised that I had to pay for valet. This is not the first time that I have rented cars from Thrifty, in other instances I would do monthly rentals. The valet charge that I was shown on a printed and laminated pricesheet was R220. I did protest and was told by the gentleman that assisted me that things had changed and Thrifty would charge me R220 for valet. Nothing about a potential valet charge was mentioned when I booked for the rental. This morning I was surprised when I saw a charge of R1148.85 and I phoned your OR Tambo office. He sent me the attached invoice. I expressed my displeasure at being charged R1148.85 (including VAT) and yet the price sheet I was shown said R220. Even though the car was not clean, this is ridiculous, I am extremely unhappy about this. I can only agree to a charge of R253 (R220 + R33 VAT). Can you process my refund of R895.85? Who charges R1000 to wash a car, this is completely ridiculous and unacceptible?
0 replies
65 months ago
Insensitive TFG Capitalists
At the beginning of March my wife was hospitalized after we lost our baby. Her health deteriorated to the extent that she almost lost her life. Whilst she was in a coma and in the ICU, a call center agent called and wanted to find out about the delayed monthly payment. After explaining that my wife was in a coma in the ICU the insensitive idiot had the guts to say that I should take the phone to my wife, who was not awake so that they could speak to her. I was thoroughly disgusted by the unprofessionalism and as soon as my wife came out of hospital about two weeks later, we decided to settle and close the account. We will NEVER have TFG Group accounts and we will buy from your competitors. Thank you for your thoughtless behaviour, you have lost a faithful customer for life.
56 replies
65 months ago
MTN Brings Sadness to me today :-(
No joy with MTN again :-( :-( :-( MTN has made me really sad again :-( On 26 November I upgraded my contract online and received an email that said: Your upgrade has been submitted for approval. Your reference number is 15000436. This was for the MTN Sky Black Friday R799PMx24 deal. It has been 2 weeks and no-one has even bothered to get hold of me. Today I phoned MTN Rewards Co (087 310 9583), MTN Direct and 083 135. During the query, either the call just gets dropped or I'm referred to either of the MTN departments that I mentioned above. I have had MTN contracts for more than 12 years and I get treated like this. If no-one gets hold of me in the next 24 hours, I'm cancelling my contract and moving to one of your competitors. A few months back, MTN took 4 days to do a sim-swap after I had been robbed, I had to complain on Hello Peter. I did explain that I was losing income and MTN only apologized and offered to pay for the sim card only. Smaller companies have messed up and compensated me way better than MTN.
0 replies
70 months ago
Disappointed By MTN
About 2 days my wife and I were robbed at gunpoint and lost my cellphone amongst other things. I have a MTN Sky contract and the Priority VIP Help Desk assisted me in blocking the SIM card and blacklisting the cellphone. However, on Tuesday 7 July, we called the MTN call center to find stores that were open after finding the Mall of Africa store closed. We were referred to other stores that we found closed. This wasted my time and fuel. After another call to the call center we were directed to Fourways and the call center agent apologized for the inconveniences we went through. This was not the end of my problems, attempting to do a sim swap has proven to be difficult. The Priority VIP Help Desk said that my number was now active but the store kept saying they have been getting an error. No reference number was given to me so that this matter could be tracked. It’s now more than 48 hours and I can’t seem to get the sim swap done. There is no response from MTN either via the alternative number I gave them or via email. Having been a customer for more than 10 years I’m really disappointed and saddened by this.
525 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)