M
Monitor24
Unclaimed Business
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Performance(last 12 months):
Ranked In Insurance
#49NPS Score
0Unlikely
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Noluthando S
1 reviews | Active since Jan 2020
20 Jul 2023, 20:24
Misleading and deceptive
I put in a claim on the 3rd of July and up to this far I've provided all the information that had been requested, this is after going from pillar to post to make sure that I simplify the lives of all parties involved. I'd been encouraged, by the consultankt, to fill in the claim form & send it in & she'd committed herself to escalating my claim. I received an sms to let me know that my claim had been referred to underwriting & then not more than 2 hours later another saying the claim had been registered accompanied by a claim number. I then received another sms advising of where to pay the excess fee, & having gone through this whole process of back & forth with them, having to guess which number they'd communicated with me on because they'd keep communicating with me on a number I had already advised was inactive, I obediently obliged & paid the fee. I had to then be the one now calling them & waiting on the other end until the line would get cut off. No efforts whatsoever on their end to call back and notify me of the progress of my claim. I called in on the 17th of July & I was advised that the phone that was insured was no longer available & a list would be requested for me so that I could choose from it based on the price of the lost phone & specifications. Through this whole process I was misled & misinformed & this morning, the 19th July, I received a call from Ms Camille Maccario, who informed me that my claim was rejected & this was discussed by management that they would not be replacing the device. She informed me that the consultant who approved my claim was not supposed to approve it. Now how do you play on people's emotions like that by approving a claim & then later deciding "actually no,the claim is getting declined"? This has been such a tumultuous & draining process as promises/commitments were made & eventually not carried out. This passed the underwriting process & an excess fee was paid with a timeline being given by the consultants for the expected arrival time of the phone. I fail to understand why due diligence was not done even before throwing words around like "approval" & requesting excess fees & giving timelines for delivery. I asked Ms Camille Maccario who was at fault & she, as the team leader I was directed to, admitted that the consultant who approved my claim was at fault so I fail to understand why my claim is not being honoured. This company's mission says "work hard; be passionate" but they've showed none of that preceding the disappointing phone call I received from Ms Camille Maccario. I've requested all the recordings from inception of my claim. I hope they can honor this commitment.
Helpful (0)
|Replies (0)NS
Noluthando S
1 reviews | Active since Jan 2020
20 Jul 2023, 20:24
Misleading and deceptive
I put in a claim on the 3rd of July and up to this far I've provided all the information that had been requested, this is after going from pillar to post to make sure that I simplify the lives of all parties involved. I'd been encouraged, by the consultankt, to fill in the claim form & send it in & she'd committed herself to escalating my claim. I received an sms to let me know that my claim had been referred to underwriting & then not more than 2 hours later another saying the claim had been registered accompanied by a claim number. I then received another sms advising of where to pay the excess fee, & having gone through this whole process of back & forth with them, having to guess which number they'd communicated with me on because they'd keep communicating with me on a number I had already advised was inactive, I obediently obliged & paid the fee. I had to then be the one now calling them & waiting on the other end until the line would get cut off. No efforts whatsoever on their end to call back and notify me of the progress of my claim. I called in on the 17th of July & I was advised that the phone that was insured was no longer available & a list would be requested for me so that I could choose from it based on the price of the lost phone & specifications. Through this whole process I was misled & misinformed & this morning, the 19th July, I received a call from Ms Camille Maccario, who informed me that my claim was rejected & this was discussed by management that they would not be replacing the device. She informed me that the consultant who approved my claim was not supposed to approve it. Now how do you play on people's emotions like that by approving a claim & then later deciding "actually no,the claim is getting declined"? This has been such a tumultuous & draining process as promises/commitments were made & eventually not carried out. This passed the underwriting process & an excess fee was paid with a timeline being given by the consultants for the expected arrival time of the phone. I fail to understand why due diligence was not done even before throwing words around like "approval" & requesting excess fees & giving timelines for delivery. I asked Ms Camille Maccario who was at fault & she, as the team leader I was directed to, admitted that the consultant who approved my claim was at fault so I fail to understand why my claim is not being honoured. This company's mission says "work hard; be passionate" but they've showed none of that preceding the disappointing phone call I received from Ms Camille Maccario. I've requested all the recordings from inception of my claim. I hope they can honor this commitment.
0
Replies (0)IG
IAIN G
1 reviews | Active since Jan 2020
18 Aug 2021, 14:03
Hidden cost of not checking one's bank statement.
This is a warning to anyone that doesn't check their bank statement. On reviewing my bank statement I found a debit item on my bank account I didn't recognise. Turns out it was for an insurance policy to cover an iPhone I bought on contract from MTN Cresta in 2013. I traced it to an insurance company - Monitor 24. Pinnacle Marketing sent me a copy of the contract. Don't know how these two companies are linked. So presumably I did. However, there was no signature on the document they sent me, and I had discarded documents for this phone when I bought a new one about three years later. I told them I thought it was a bad show that I had had no communication from them in all this time. They then sent me a list of SMS's they say they had sent me in 2014 and 2015. Then again in 2019, 2020 and 2021. No communication in 2016, 2017 and 2018. I have no recall of receiving these SMS's and no records. I have now cancelled this contract and the debit order has been stopped. Cost to me has been about R19 000.00 over nine years. Minus R6480 for the first three years before buying a new phone. So I wasted R12 500! My fault for not checking my bank statement, but I don't think irregular SMS's are an acceptable form of communication.
Helpful (0)
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IAIN G
1 reviews | Active since Jan 2020
18 Aug 2021, 14:03
Hidden cost of not checking one's bank statement.
This is a warning to anyone that doesn't check their bank statement. On reviewing my bank statement I found a debit item on my bank account I didn't recognise. Turns out it was for an insurance policy to cover an iPhone I bought on contract from MTN Cresta in 2013. I traced it to an insurance company - Monitor 24. Pinnacle Marketing sent me a copy of the contract. Don't know how these two companies are linked. So presumably I did. However, there was no signature on the document they sent me, and I had discarded documents for this phone when I bought a new one about three years later. I told them I thought it was a bad show that I had had no communication from them in all this time. They then sent me a list of SMS's they say they had sent me in 2014 and 2015. Then again in 2019, 2020 and 2021. No communication in 2016, 2017 and 2018. I have no recall of receiving these SMS's and no records. I have now cancelled this contract and the debit order has been stopped. Cost to me has been about R19 000.00 over nine years. Minus R6480 for the first three years before buying a new phone. So I wasted R12 500! My fault for not checking my bank statement, but I don't think irregular SMS's are an acceptable form of communication.
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