GB
Gavaza B
Active since Mar 2021
34
Reviews
0
Industries
Reviews
34 reviews1 month ago
Poor comms for refunds and returns
I have never struggled here but rarely use online service which I guess was my error. Part of the delivery was late. I had to pay for delivery twice because the items were in different places which I understood. Had to submit a return for the late order as I had already made alternative plans and returned part of the delivered items. A whole week plus has passed and I need my funds back. Seem even the return is split. My delivery fee? Gone
371 replies
4 months ago
Horrible service
What ****py service we got. We booked a 8 sleeper apartment to only get there and find out apartment was not available. Treated by discarded gun and walked all over by the manager Daniel and Ronel. 8 young women thrown out at night without out money to even look for other places.
0 replies
5 months ago
Excellent service for free
Excellent service every time. Even when I eventually wanted to deactivate my account it was so easy. You guys over pay flex any day. Keep up the good work. Bought so many items for my home with payjustnow
0 replies
5 months ago
Ignoring reactivate requests
I have been clicking for weeks for my account to be deactivated. Paid in full and no action? Kindly close it
0 replies
8 months ago
Excellent customer support service
Guys the customer support? Too awesome for words. You guys never drop the ball in anyway. I never have to fight and I always get the right support without having to put in much of an effort
0 replies
17 months ago
Great claim process and service
Service is always excellent. Been with them for years
56 replies
17 months ago
Lovely service
Excellent service as always. no drama with premiums, no drama at claims time. thank you
0 replies
17 months ago
Declined claim
Our claim for a collapsed wall due to strong winds was recently declined. The feedback times and communication left a lot to be desired. We are told the wall should be built strong enough to outstand gale forces. We have all our loans, credit cards, life covers, insurances and Wills with absa. So if the house house roof is blown away no payment will be made because we should've made sure the structure is strong enough to withstand the bad weather? When we pass away, are our kids going to receive the insurance payout or we should've tried harder to live forever then claim declined? such unfairness from such a big company. But I guess we are just one client to their millions and our business is not significant enough for the. Will have to move our insurance products, I cannot trust them to pay put millions when they can't do less than R20k.
71 replies
19 months ago
I called to amend my car insurance debit order date and ask for proof of insurance
I called to amend my car insurance debit order date and ask for proof of insurance. Spoke to Katlego and the process was so seamless. Done in under 2 minutes and received proof of my changes right away
0 replies
20 months ago
Such lovely effortless service from Ticia Chamangwana at instant life
Such lovely effortless service from Ticia Chamangwana at instant life. She sounded like someone that is willing to do her work and enjoyed assisting me. Very rare from calm centre agents. What a germ
53 replies
Review Distribution
5 Star
17 (50%)
4 Star
0 (0%)
3 Star
1 (2.9411764705882355%)
2 Star
1 (2.9411764705882355%)
1 Star
15 (44.11764705882353%)