Maintenance is not good

Good Day I currently stay at Parkville Place Eco Estate in Buccleuch. The flat had some leaks which left horrible maron the ceiling, the bathroom ceiling is peeling off and mould is developing everyday. I have reported this and a man was sent to have a look and take pictures but even nothing has been done. I sent out emails but they not responding anymore. Please help me my bathroom embarrasses can’t even have guests over because of this.