No response

My son left his golf trousers in Chalet No. 2 at Mont Aux Sources 23 January. E-mail sent to the hotel and they said trousers found and that they would ship / courier them to his street address. Nothing received, On 08 Feb I called reservations, said call hotel directly. Called but could not get hold of them, could only leave a message. No one returned my call<br> <br> Then on 9 Feb called again, spoke to Alister, said Esme is in charge of \lost and found\" but not in that day. Would ask Esme to contact me the next day. AGAIN NOTHING. Called 10 Feb, can not get hold of anybody, must leave a message. Dis so, bit no response. This is pathetic service. "