Only bad reviews about Montagu Caravan Park.

I would like to put my complaint in writing and I would like to receive a response from the owner,  Antoinette Kotze, If she cares...

1. Due to the Corona Virus challenge, our friends booked camping sites for us from 20th - 22nd March. they needed to cancel due to a lack of economic downfall and a loss of income because of Corona. 

2. On Monday 16 March they canceled the booking.

3. Immediately, I called Carin advising that we the Williams, would like to book 1 site, and immediately paid the deposit of R410.

4. On Tuesday I fell ill, we decided to wait it out and see if I could recover before Friday. (I was flat on my back, in bed)

5. Thursday evening before 5 (16h52 exactly), I called and spoke to Carin, requesting that we move the camping dates out till 30th - 4th April (4 nights instead of 2 nights), she said I need to send an email and she will see what she can do, which I immediately did.

6. On Friday morning at 7h50, I spoke to Joey/Jade, advising her that I haven't heard from Carin as promised, keeping in mind, this is the day we needed to arrive.

7. At 8h10, we received an email from Carin saying that they can not accommodate our request to move the dates as it was short notice and we need to advise her if she needs to cancel the booking. Which means we will lose our R410.

8. I then called Carin and she showed no intention to assist. We argued. - I requested to speak to management and Carin said they not available, only on Monday. 

9. My wife then called the same number and Joey answered. She also showed the behavior of being defensive. 

10. My wife and I had no choice, but to hustle to get packed, we arranged a trailer, packed and off to Montagu we went. a 3-hour drive from where we live.- The reason we went was, based on the attitude of both employees, we weren't going to let Montagu earn a clean profit of R410 for free! So we went, hating the fact that we needed to support the caravan park.

11. When we got to Montagu, the gate was closed. My wife then called the mobile number (used previously). My wife requested for them to open the gate. Carin, who answered said they busy with other customers we need to wait out turn. We waited form10 min, along with 3 other cars behind us. Another camper opened for us.

12. When we arrived at the office, we could immediately sense hostility from both Carin and Joey.

13. They were unaccommodating and ignored me, and we argued.

14. I walked out and my wife dealt with them.

I would like to bring this to your attention: I know Montagu is a family business, I could sense the arrogance from Carin who is the wife of a son or whoever... there was no sense of customer service, no will to want to assist. All she said was it was policy, yet she could tell me that on Thursday when I called. I requested management to call me and Carin said Montagu Caravan Park doesn't make external calls they only communicate via email. This is my other concern.Joey, who dealt with clients, had gloves on. NOWHERE in the park, for campers was any sort of hand sanitizer or soap. Kind of confirms the attitude of Joey and Carin - not in it for the campers... I don't expect anyone to contact me, only because this was my experience. And If no one does, it proves my point. At this point, I have also not gotten an apology from Joey or Carin, which I expect in writing. Best regards Wesley Williams