Service Without a Smile

A lovely, tranquil park but those in management and reception are rude, arrogant and money grabbing.

I tried to change our dates from 10 to 7 nights (we were told we had to book for a min. of 10) a week before arrival as I needed to get home for an appointment and was told in a cut email that it was less than 2 weeks prior to arrival so would still be liable for the the full period.

On Day 3 we booked the paddle boats and despite Covid signage around the campsite, they refused to sanitise the paddle boat handles when I enquired. Our money was flung back at us by the haughty receptionist and I was told sarcastically not to 'go where other people are using things'!?

There are signs around the pool area to say that a maximum of 20 people are allowed there at a time but no one monitors it and there were more often than not 20 plus people in and around the pool.

The poor staff work long hours in the heat and seem desperately unhappy. If they treat paying customers with such disdain one can't help but wonder how they treat their workers.