KP
Karin P
Active since Sep 2020
2
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2 reviews64 months ago
Service Without a Smile
A lovely, tranquil park but those in management and reception are rude, arrogant and money grabbing. I tried to change our dates from 10 to 7 nights (we were told we had to book for a min. of 10) a week before arrival as I needed to get home for an appointment and was told in a cut email that it was less than 2 weeks prior to arrival so would still be liable for the the full period. On Day 3 we booked the paddle boats and despite Covid signage around the campsite, they refused to sanitise the paddle boat handles when I enquired. Our money was flung back at us by the haughty receptionist and I was told sarcastically not to 'go where other people are using things'!? There are signs around the pool area to say that a maximum of 20 people are allowed there at a time but no one monitors it and there were more often than not 20 plus people in and around the pool. The poor staff work long hours in the heat and seem desperately unhappy. If they treat paying customers with such disdain one can't help but wonder how they treat their workers.
0 replies
68 months ago
Excellent Service from Advance Pools
A couple of months ago we chose Advance Pools to install our pool. We were very impressed by the time taken to do the installation (no empty promises) and how professional they were before, during and after the job. They worked neatly and all the staff were friendly and helpful. I would definitely recommend them if you are in the market for a pool.
53 replies
Review Distribution
5 Star
1 (50%)
4 Star
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1 Star
1 (50%)