Disappointing

Unfortunately, our stay at this hotel was a very bad experience.

I had paid extra for rose petals, but when we checked in, nothing was prepared. Only after I reminded them did they arrange it while we were out for the evening.

The rules and regulations clearly state it is a quiet zone, yet there was loud music and people making noise. I had to complain three times before being told the music would only stop at 10 p.m. After my third complaint, I asked for either a refund or another room. We were eventually moved, but the new room had no running water and the advertised Netflix did not work (they only have YouTube and Netflix available).

Breakfast was just as disappointing. What they called a Full English Breakfast was not what was served:

One small ****tail Russian (not stated on the menu, and far from a proper sausage)

Two eggs

One slice of bacon

A tiny portion of mushrooms

Two ****tail tomatoes

No toast included – we had to pay an extra R18 for a single slice of bread, cut in half

This was misleading and very poor value for money.

Overall, from service to facilities to food, the experience was extremely disappointing. I would not recommend this hotel to anyone expecting a peaceful and enjoyable stay.