Accused Without Evidence and Banned

I am extremely concerned about the way my recent matter has been handled. I have been accused of taking a food parcel valued at R943, which I categorically deny. We had our own food parcels and drinks, which appears to have caused confusion. At no point was I given the opportunity to verify this allegation yet requested to sign. Despite this, a ban was imposed, and I was simply advised to submit an appeal, with no further assistance offered. This situation has been distressing and unfair.